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Lifeline
Level 1

QB Mac 2019 crashes when opening files

I just installed quickbooks Desktop for Mac 2019 and see the welcome page.  However, when I try to open a file, including the sample file, the program crashes.  I have tried a clean reinstall with the same result. 

1 Comment 1
Michael K
Moderator

QB Mac 2019 crashes when opening files

Hey there, @Lifeline.

 

Thanks for reaching out to the Community. Let's make sure your device meets the system requirements. I've listed the requirements below:

 

  • At least macOS 10.12 (Sierra); supported by macOS 10.13 (High Sierra), macOS 10.14 (Mojave).
  • Intel processor, Core 2 Duo or higher.
  • Multiuser Server: Intel Core 2 Duo or higher processor to run a server.
  • 2 GB RAM (4 GB RAM recommended).
  • 250 MB of available disk space.
  • CD/DVD drive or Internet connection for downloaded installation.
  • Printer: 100% Macintosh-compatible printer, if you plan to print invoices, checks, deposit slips, lists, purchase orders, mailing labels, reports, or graphs.
  • Checks: Use Intuit Checks if you plan to print checks. Canadian Image Ready Checks are not supported.
  • Product registration required.

 

If your computer meets these requirements, I recommend doing a clean install. This will put a fresh clean version of the app on your computer.

 

Hit the Reply button below if you have any other questions. I'll be here for you. Have a wonderful rest of your evening!

 

 

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