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Experienced Member

Qb mobile app not working correctlysince ios 13 update, anyone else see this?

 
3 Comments
Moderator

Re: Qb mobile app not working correctlysince ios 13 update, anyone else see this?

Hello flavius1,

 

We've received reports regarding the IOS mobile application. The reports have specific areas mentioned in the app.

 

What were you trying to do when you encounter the issue? This will help us review our system for any ongoing investigations. Moreover, so we can provide the exact steps to fix it.

 

Alternatively, you can use the desktop supported browsers to access your account. You can use the mobile browser (Desktop mode), too.

 

I'd appreciate additional details about this. 

Experienced Member

Re: Qb mobile app not working correctlysince ios 13 update, anyone else see this?

Mine is fubar as well I can’t do anything with invoices or estimates.. keep getting amount is greater than maximum allowed error.. and the amount is only 1 🙈

Anonymous
Not applicable

Re: Qb mobile app not working correctlysince ios 13 update, anyone else see this?

Thanks for joining the conversation @Bazo0kaj0e,

 

There is currently an ongoing issue with the QBO mobile app giving an error when editing sales transactions. Our Support Team is already conducting investigations to identify why this unexpected behavior is happening.

 

While we don't have the exact timeline on when this issue gets resolved, I would advise that you call our QuickBooks Online Care Team. They can add your email to the notification list to receive live updates about the status of the issue. Please have them to add you to the investigation number INV-34761.

 

Here's how to contact us:

 

  1. Click the (?) Help menu at the top right section of your QBO Dashboard.
  2. Tap the Contact us button.

 

In the meantime, you can open your QBO account on a regular browser for you to complete your tasks until we fix the issue.

 

I appreciate your patience on this. If you have other concerns or need further help working with QuickBooks, please mention me anytime. I'm here to help.

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