QBB file after restore and save file name back to No Company open

MaineOffice · ‎December 10, 2020

I have a QBB file, when I choose File, Open or Restore Company, and Restore a backup copy, Local backup (file saved to desktop), select the file and choose Open, then in Save Company File as window I name the file and click Save I end up back on the No Company Open Screen. Usually it opens up at this step, but that doesn't happen and no QBW file is created.

I'm not sure what to do next, I've asked my client to back the file up several times, and have not been able to restore the files they are sending me.

AlcaeusF · ‎December 10, 2020

Hi @MaineOffice,

Thank you for posting here in the Community. I'm here to help you restore the company file in QuickBooks Desktop.

You can perform some basic troubleshooting to isolate and resolve the issue. First, please make sure the program is up-to-date to ensure you install the latest maintenance and fixes.

Here's how:

Click the Help option in the upper-right corner.
Select Update QuickBooks Desktop.
Go to the Update Now tab.
Enable the Reset Update checkbox.
Press Get Updates.
After the download, restart QuickBooks.
When prompted, accept the option to install the new release.

Also, I recommend reviewing the file type of the company file you're trying to open. It should show with a .qbw extension at the end of the file name.

If the problem persists, you can proceed with following the steps in this link: What to do if you can't open your company file in QuickBooks Desktop.

I've attached an article you can use to learn more about how to fix a company file using the QuickBooks File Doctor tool: Fix company file and network issues with QuickBooks File Doctor.

Keep us posted if you need anything else regarding the process. Have a great day.

View solution in original post

AlcaeusF · ‎December 10, 2020

Hi @MaineOffice,

Thank you for posting here in the Community. I'm here to help you restore the company file in QuickBooks Desktop.

You can perform some basic troubleshooting to isolate and resolve the issue. First, please make sure the program is up-to-date to ensure you install the latest maintenance and fixes.

Here's how:

Click the Help option in the upper-right corner.
Select Update QuickBooks Desktop.
Go to the Update Now tab.
Enable the Reset Update checkbox.
Press Get Updates.
After the download, restart QuickBooks.
When prompted, accept the option to install the new release.

Also, I recommend reviewing the file type of the company file you're trying to open. It should show with a .qbw extension at the end of the file name.

If the problem persists, you can proceed with following the steps in this link: What to do if you can't open your company file in QuickBooks Desktop.

I've attached an article you can use to learn more about how to fix a company file using the QuickBooks File Doctor tool: Fix company file and network issues with QuickBooks File Doctor.

Keep us posted if you need anything else regarding the process. Have a great day.

MaineOffice · ‎December 14, 2020

Thank you-the problem was the person that was sending me the file, had to do their updates and send it to me again and then it worked!

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QBB file after restore and save file name back to No Company open