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Quick books online keeps crashing after we enter data and its not saved cososting us huge money any one else expirence this

 
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QuickBooks Team

Re: Quick books online keeps crashing after we enter data and its not saved cososting us huge mon...

Hi john-sells,

 

Let's open your account via a private-browser to identify if it's browser-related. This allows you to access QuickBooks without storing data that could be retrieved later. I'll help you with the steps.

  • Press CTRL+SHIFT+N for Chrome.
  • Press CTRL+SHIFT+for Mozilla Firefox and Internet Explorer.
  • Go to File, New Private Window for SAFARI.

If you can access fine, you'll want to go back to your regular browser and clear your browser's cache. This will delete the browsing history of your browser and helps to function efficiently.

 

Using a different browser can be an option, too.

 

If you're accessing your account via QuickBooks Online App, please give us a call. We have a reported case about the app keep crashing. Our engineers are already aware of it.

 

You can reach us through:

  1. Click (?) Help. Then, Contact us.
  2. Enter your concerns in the What can we help you with? field.
  3. Click Let's talk. Then, click Get a callback.
  4. Click Confirm my call.

I've also added article for future help: Help articles for QuickBooks Online.

 

Feel free to post anytime if you have additional questions.