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Quickbooks Crashed after installing WIndows Updates ...and what I did to "fix" it

This isn't so much a question but a post to share an experience I just had.  Maybe it can help others.   ...and maybe someone else can offer additional info on my experience.  (Or I will when I do get a chance to do some more "tests".)  But for now, here goes:

 

===

 

We run QB Pro 2017 on a server and have at least 2 users on there all the time.  The server runs on Windows 7 Pro SP1.

 

Today (Feb 22, 2018), I let windows do 19 updates.  (4 were "important" and the rest were "optional".)  It had been 4 weeks since that computer was updated, and only "important" updates were installed at the time.  The optional ones piled up.

 

After the updates completed and the computer re-booted, I went straight back to QB.  Except it wouldn't run.  The error message claimed the program had crashed and gave me the usual windows options.  I rebooted again to see if that might remedy the issue.  Problem remained.  I tried a few other things.  Problem remained.

 

B/c QB was running perfectly just before these updates, I went into control panel to look at the list (a la "view update history") and noticed something.  There were a few .NET framework updates.

 

So, I went to "Programs" part of control panel and choose the "Microsoft .NET Framework 4.7.1" to repair it.  It claimed to complete the process successfully...but still...QB wouldn't open.  I did some searches to see if I could find what was the issues, but the search engines and searches on this site yielded nothing.

 

So, I uninstalled Microsoft .NET Framework 4.7.1 completely.  Next, I went to the MS site to download and install Microsoft .NET Framework 4.7.  (Note the slight difference in versions.) 

 

THAT worked.  QB opened again successfully.  This confirms that one of the updates related to .NET framework caused the problem we were experiencing.  So if you have this problem as well, try what I did and see if it fixes it for you.

 

Lastly, I went back to "Windows Update" and see 4 updates in there - all of them related to .NET Framework.  I'm not installing them for the time being.  I did go ahead and click on the links for those updates.  ("More Information" clickable link in the updates screen in CP.)  I do see an extra info screen on MS's web page for the "important" update, but I'm not handling that for now.  I don't have the time for MS to screw up our company's QB.  We have to be in it all day long. 

 

For reference, here are the links to the updates.  (So you can avoid for now as well.)  The first one has the yellow box at the top.  It was the one listed as "Important".

 

"Security and Quality Rollup for .NET Framework 3.5.1, 4.5.2, 4.6, 4.6.1, 4.6.2, 4.7, and 4.7.1 updates for Windows 7 SP1 and Server 2008 R2 SP1 (KB 4055532)" - published Jan 18, 2018

https://support.microsoft.com/en-us/help/4055532/security-and-quality-rollup-for-net-framework-3-5-1...

 

These were the ones listed as "optional". 

 

"February 2018 Preview of Quality Rollups for .NET Framework 3.5.1, 4.5.2, 4.6, 4.6.1, 4.6.2, 4.7, and 4.7.1 for Windows 7 SP1 and Server 2008 R2 SP1 (KB 4074805)" Published Feb 21, 2018

https://support.microsoft.com/en-us/help/4074805/february-2018-preview-of-quality-rollups-for-net-fr...

 

"Security and Quality Rollup for .NET Framework 3.5.1, 4.5.2, 4.6, 4.6.1, 4.6.2, 4.7, and 4.7.1 for Windows 7 SP1 and Server 2008 R2 SP1 (KB 4076492)"  Published Feb 13, 2018

https://support.microsoft.com/en-us/help/4076492/security-and-quality-rollup-for-net-framework-3-5-1...

 

"The .NET Framework 4.7.1 offline installer for Windows" - published Jan 9, 2018

https://support.microsoft.com/en-us/help/4033342/the-net-framework-4-7-1-offline-installer-for-windo...

 

If someone else knows which one specifically caused the problem, please post.  Otherwise, I will once I have time to test it...which will likely be a couple of weeks b/c of my schedule constraints.

 

FYI.  FWIW...yada yada.   Hope this helps.

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Best answer 02-28-2018

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Community Explorer **

Re: Quickbooks Crashed after installing WIndows Updates ...and what I did to "fix" it

Nice post OP.  Just wanted to add some clarifying info from my own experiences with this issue for others who may find it....

 

I'm an IT consultant for small businesses in my area, so I've been getting a bunch of calls about QuickBooks since last thursday.  Intuit has posted that the offending update is KB4074805 (which OP listed).  I have been finding that update not installed on the computers I've seen with the issue.  Instead, I've been finding the update is KB4073701.  Personally, I would recommend removing either of these updates if you find them on your system.

 

Also, you shouldn't need to go to the extent that OP did and uninstall .NET 4.7 (or like I did the first time and run a system restore).  Simply uninstalling the specific update should take care of the issue.  To do this, open Windows Update (found in Control Panel or under All Programs in the Start menu), click on "Installed Updates" on the bottom of the left hand panel, and you should see a list of all installed updates.  If it isn't already, sort it by install date (click on the "Installed On" column header) which should show you the most recent updates at the top of the list.  The KB number is listed in parentheses at the end of the name.  Look through your recent updates to see if you find either of the KB numbers bolded above.  If you do, either select it and click Uninstall near the top of the window, or just right click it and click Uninstall from the context menu.  From there, follow any on screen instructions, but it should just go from there.  Might ask you for a restart, which you should do if it does. 

 

You may also want to make sure to block the update from installing in the future.  To do this, go back into Windows Update and check for new updates.  Go into the list, and if you find one of those KB's noted above, right click on it and select "Hide Update".  This should prevent it from being autoinstalled on you.  Don't worry about having to undo this... when Microsoft pushes out a good version of the patch, you won't need to install this one first. 

 

One final mention: I've only seen this on Windows 7 and Server 2008r2 machines.  Windows 8 and 10 appear to be unaffected. 

3 Comments
Community Explorer **

Re: Quickbooks Crashed after installing WIndows Updates ...and what I did to "fix" it

Nice post OP.  Just wanted to add some clarifying info from my own experiences with this issue for others who may find it....

 

I'm an IT consultant for small businesses in my area, so I've been getting a bunch of calls about QuickBooks since last thursday.  Intuit has posted that the offending update is KB4074805 (which OP listed).  I have been finding that update not installed on the computers I've seen with the issue.  Instead, I've been finding the update is KB4073701.  Personally, I would recommend removing either of these updates if you find them on your system.

 

Also, you shouldn't need to go to the extent that OP did and uninstall .NET 4.7 (or like I did the first time and run a system restore).  Simply uninstalling the specific update should take care of the issue.  To do this, open Windows Update (found in Control Panel or under All Programs in the Start menu), click on "Installed Updates" on the bottom of the left hand panel, and you should see a list of all installed updates.  If it isn't already, sort it by install date (click on the "Installed On" column header) which should show you the most recent updates at the top of the list.  The KB number is listed in parentheses at the end of the name.  Look through your recent updates to see if you find either of the KB numbers bolded above.  If you do, either select it and click Uninstall near the top of the window, or just right click it and click Uninstall from the context menu.  From there, follow any on screen instructions, but it should just go from there.  Might ask you for a restart, which you should do if it does. 

 

You may also want to make sure to block the update from installing in the future.  To do this, go back into Windows Update and check for new updates.  Go into the list, and if you find one of those KB's noted above, right click on it and select "Hide Update".  This should prevent it from being autoinstalled on you.  Don't worry about having to undo this... when Microsoft pushes out a good version of the patch, you won't need to install this one first. 

 

One final mention: I've only seen this on Windows 7 and Server 2008r2 machines.  Windows 8 and 10 appear to be unaffected. 

Not applicable

Re: Quickbooks Crashed after installing WIndows Updates ...and what I did to "fix" it

@@Solei I was in the exact same boat as you until last night. I just about performed the same troubleshooting path as you too with some slight variances (also finding this post of yours). Though my situation was a little more annoying, which I'll get to shortly.

 

Here's my story and fix ...

I was fixing a WIN7 desktop here at work that had some performance issues (not quickbooks related) on Friday evening 2/23/18, amazingly the same day the KB4074805 was being pushed out - of all my luck.  This workstation has had a perfect long time working copy of QBE '17 installed on it too but I haven't upkept the windows updates on it since the top of January '18 (I have it set to download updates w/manual installation).  So, I performed all windows updates (including optionals), fixed some other issues, and also ran CCleaner at the very end (which deletes unneeded temp files etc.). Went home, enjoyed the weekend. Come typical monday, my coworker contacts me and says his Quickbooks crashes upon boot up. Every. **bleep**. time. 

 

I get to work. I google around for possible solutions. Find several posts here regarding the offending Feb.2018 KB's and the suggestions to fix it.  The top suggestion was to uninstall KB4074805 + KB4073701. This is where things got interesting for me. Upon looking at the windows 'view update history' I see KB4074805 listed there, but you cannot uninstall from this specific window; you can only uninstall from the 'Installed Updates' window. I go to 'Installed Updates' section and KB4074805 is nowhere to be found. -___- . I'm getting some kind of false positive situation here and I think it had something to do with running CCleaner which may have removed any/all cached windows update installer+uninstaller files. Thats my theory on that anyways. I also tried the command line for uninstalling these two KB's and windows would tell me neither of them were installed. SMH.

 

FFWD to last night, here's what ultimately fixed my situation:

 

  • Completely uninstalled QBE 17 + ran 'Clean Install' tool + ran CCleaner on the registry deleting any/all Quickook entries. 
    (After realizing it was more of a .NET version specific issue, uninstalling QB didn't have to be done)
  • Reinstalled QBE17 - but still crashed!
  • Uninstalled .NET 4.7.1 and rebooted
  • Installed .NET 4.5.2 and  rebooted
  • Opened up QBE17 (fingers x'd) and ...it didn't crash!
    BUT not long after logging and QB loads up, I'd get a quickbooks 'unexpected error' dialogue & comment box eventually killing the program. I believe it crashed due to .NET 4.5.2 being too old for QBE17 (needs a newer version).
  • Instead of test upgrading to the next version of .NET (4.6.2) I went ahead and ran the QuickBooks Install DiagnosticTool for peace of mind. This took a gooood while to finish and in the process updated .NET from 4.5.2 to 4.6.2 and then to 4.7. Rebooting was required several times and once all was done....
  • QUICKBOOKS WORKS AGAIN - I am now able to login successefully and CRASH FREE!


In conclusion, with my partiuclar situation, it seems .NET 4.7.1 is the source of the problem. Simply rolling back to 4.7 fixes the crashing for me and possibly for others.

 

Now to see how the rest of the workstations react after pushing windows updates. 

 

Thanks for your help @Soleil & @lars730

 

Content Leader

Re: Quickbooks Crashed after installing WIndows Updates ...and what I did to "fix" it

Hey @Soleil,

 

This absolutely helps. I really appreciate you taking the time to write up your fix. @jkatman and @lars730, thank you also for adding your input. You all did an incredible job getting to the root of the .NET issue.

 

Another user, @Paulanator also found rollback was a good fix. I am going to do a roundup of these posts to put at the top of the discussion board to give other members a headsup about recent Windows Updates. According to @mtca, Microsoft is aware of the issue. Hopefully they will start reaching out to more users. 

 

Thanks again everyone for sharing your solutions. 

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