cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

Quickbooks for Mac 2019

Im trying to use the Trial Version and every time I go to open my 2014 Company File, it says it needs to upgrade, but then immediately crashes.  My Mac is running the newest operating system and I meet the software requirements.  What do I do?

1 Comment
Highlighted
QuickBooks Team

Quickbooks for Mac 2019

Thank you for posting here in the Community, @rmichaeldubois.

 

I'm here to help you get back to business by opening your QuickBooks company file successfully.

 

If you're using QuickBooks Mac 2014, this is no longer supported and is not compatible with the latest OS. The best thing to do here is to upgrade your QuickBooks Mac to the latest release.

 

  1. Open QuickBooks.
  2. On the taskbar at the top, go to QuickBooks and Check for QuickBooks Updates.
  3. If you don't have the latest release, follow on screen prompts to install.

You can also proceed on verifying the integrity of the company file.

 

  1. Go to File menu.
  2. Select Utilities and click on Verify Data.
  3. If a problem detected, go back to File menu and choose Utilities.
  4. Click Rebuild Data.
  5. Run the Verify Data from step 1, one more time.

You may check this article for additional reference: Resolve data damage on your company file.

 

If the same issue persists, you may get in touch with our QuickBooks Support to check and investigate this further for you. To contact support:

 

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Select your Product or select QuickBooks Mac Desktop.
  3. On the Contact Us page, click a topic.
  4. Click on Get Phone Number under Here's how to connect with a QuickBooks expert.

Keep me posted with the result by adding a comment below. Have a wonderful day!

Need to get in touch?

Contact us