QuickBooks Installation fails with subscription needed message

jimc2001 · ‎June 21, 2018

Quickbooks 2017 Contractor version

The installation stops after I put in the license information and it says "Sorry looks like you need a subscription, call this number" Then the installation fails. Please tell me how to proceed. We have a valid subscription, I am just trying to install another workstation. Trying to install Desktop on a 2012 R2 server to use it there, and not store the data there. The data is on another server.

Thank you,

JC

ClayJ · ‎June 21, 2018

Hey there @jimc2001.

Welcome back to the Community. I'll help you with installing QuickBooks on your 2012 R2 Server. I want to make sure your installer isn't damaged. If you haven't already, try downloading your installer once more from this website here: https://downloads.quickbooks.com/app/qbdt/products . If you're still running into that error message, I'd like to take a look at your account. Do you mind sending me your license and product number in a private message? With that information, I will look over the account and make sure there are no issues. I look forward to hearing from you.

View solution in original post

ClayJ · ‎June 21, 2018

Hey there @jimc2001.

Welcome back to the Community. I'll help you with installing QuickBooks on your 2012 R2 Server. I want to make sure your installer isn't damaged. If you haven't already, try downloading your installer once more from this website here: https://downloads.quickbooks.com/app/qbdt/products . If you're still running into that error message, I'd like to take a look at your account. Do you mind sending me your license and product number in a private message? With that information, I will look over the account and make sure there are no issues. I look forward to hearing from you.

View solution in original post

mazentaha · ‎October 18, 2020

i have the same issue with QuickBooks enterprise 2016

Fiat Lux - ASIA · ‎October 18, 2020

@mazentaha

As far as I know, we are not allowed to activate or reinstall any outdated QB Desktop Enterprise any longer (i.e 2017 or older). You may have 2 options:

1. Upgrade to QB Desktop Enterprise 2021

2. Crossgrade to any Pro/Premier version (i.e 2016-2021)

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QuickBooks Installation fails with subscription needed message