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Level 1

QuickBooks Installation fails with subscription needed message

Quickbooks 2017 Contractor version

The installation stops after I put in the license information and it says "Sorry looks like you need a subscription, call this number" Then the installation fails. Please tell me how to proceed. We have a valid subscription, I am just trying to install another workstation. Trying to install Desktop on a 2012 R2 server to use it there, and not store the data there. The data is on another server.

Thank  you,

JC

Solved
Best answer June 21, 2018

Best Answers
QuickBooks Team

QuickBooks Installation fails with subscription needed message

Hey there @jimc2001.

 

Welcome back to the Community. I'll help you with installing QuickBooks on your 2012 R2 Server. I want to make sure your installer isn't damaged. If you haven't already, try downloading your installer once more from this website here: https://downloads.quickbooks.com/app/qbdt/products . If you're still running into that error message, I'd like to take a look at your account. Do you mind sending me your license and product number in a private message? With that information, I will look over the account and make sure there are no issues. I look forward to hearing from you.

View solution in original post

3 Comments
QuickBooks Team

QuickBooks Installation fails with subscription needed message

Hey there @jimc2001.

 

Welcome back to the Community. I'll help you with installing QuickBooks on your 2012 R2 Server. I want to make sure your installer isn't damaged. If you haven't already, try downloading your installer once more from this website here: https://downloads.quickbooks.com/app/qbdt/products . If you're still running into that error message, I'd like to take a look at your account. Do you mind sending me your license and product number in a private message? With that information, I will look over the account and make sure there are no issues. I look forward to hearing from you.

View solution in original post

Level 1

QuickBooks Installation fails with subscription needed message

i have the same issue with QuickBooks enterprise 2016 

Level 15

QuickBooks Installation fails with subscription needed message

@mazentaha 

As far as I know, we are not allowed to activate or reinstall any outdated QB Desktop Enterprise any longer (i.e 2017 or older). You may have 2 options:

1. Upgrade to QB Desktop Enterprise 2021

2. Crossgrade to any Pro/Premier version (i.e 2016-2021)  

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