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jimc2001
jimc2001
Not applicable
posted
‎06-21-2018 06:09 AM
last updated ‎May 21, 2019 2:49 PM

QuickBooks Installation fails with subscription needed message

Quickbooks 2017 Contractor version

The installation stops after I put in the license information and it says "Sorry looks like you need a subscription, call this number" Then the installation fails. Please tell me how to proceed. We have a valid subscription, I am just trying to install another workstation. Trying to install Desktop on a 2012 R2 server to use it there, and not store the data there. The data is on another server.

Thank  you,

JC

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Best answer 06-21-2018
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ClayJ
QuickBooks Team
‎06-21-2018 09:47 AM

Re: Quickbooks Installation

Hey there @jimc2001.

 

Welcome back to the Community. I'll help you with installing QuickBooks on your 2012 R2 Server. I want to make sure your installer isn't damaged. If you haven't already, try downloading your installer once more from this website here: https://downloads.quickbooks.com/app/qbdt/products . If you're still running into that error message, I'd like to take a look at your account. Do you mind sending me your license and product number in a private message? With that information, I will look over the account and make sure there are no issues. I look forward to hearing from you.

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ClayJ
QuickBooks Team
‎06-21-2018 09:47 AM

Re: Quickbooks Installation

Hey there @jimc2001.

 

Welcome back to the Community. I'll help you with installing QuickBooks on your 2012 R2 Server. I want to make sure your installer isn't damaged. If you haven't already, try downloading your installer once more from this website here: https://downloads.quickbooks.com/app/qbdt/products . If you're still running into that error message, I'd like to take a look at your account. Do you mind sending me your license and product number in a private message? With that information, I will look over the account and make sure there are no issues. I look forward to hearing from you.

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