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skipwith
Level 2

Quickbooks Mac 2016 crashes constantly in Mac OS Sierra

the app constantly crashes

Solved
Best answer December 10, 2018

Best Answers
sarsar
Level 3

Quickbooks Mac 2016 crashes constantly in Mac OS Sierra

Good day, betsyclemons.

QuickBooks Mac Desktop 2016 is upgraded to run on macOS Sierra. Make sure your QuickBooks is updated. To update QuickBooks:

  1. Go to QuickBooks.
  2. Select Check for QuickBooks Updates and follow the on-screen prompts to install.

You can also check out this article: https://community.intuit.com/articles/1197915

Let me know if you're still encountering issues after attempting these steps. Thanks!

View solution in original post

57 Comments 57
sarsar
Level 3

Quickbooks Mac 2016 crashes constantly in Mac OS Sierra

Good day, betsyclemons.

QuickBooks Mac Desktop 2016 is upgraded to run on macOS Sierra. Make sure your QuickBooks is updated. To update QuickBooks:

  1. Go to QuickBooks.
  2. Select Check for QuickBooks Updates and follow the on-screen prompts to install.

You can also check out this article: https://community.intuit.com/articles/1197915

Let me know if you're still encountering issues after attempting these steps. Thanks!

View solution in original post

skipwith
Level 2

Quickbooks Mac 2016 crashes constantly in Mac OS Sierra

Yes I am running the latest version of each software. It crashes at least five times a day
skipwith
Level 2

Quickbooks Mac 2016 crashes constantly in Mac OS Sierra

Yes I am running the latest version of each software. It crashes at least five times a day
IntuitBrooks
Level 9

Quickbooks Mac 2016 crashes constantly in Mac OS Sierra

Try the rebuild that InuitSarah described and see if that fixes it.
rswc90
Level 2

Quickbooks Mac 2016 crashes constantly in Mac OS Sierra

This is happening to me as well since I updated to Sierra. "QuickBooks 17.1.5.332 R06 is currently the newest version available." so I am running the most updated version, too ...
tnhelm
Level 1

Quickbooks Mac 2016 crashes constantly in Mac OS Sierra

Same with me, upgraded QB's several times, still crashes. Crash report window also froze.
IntuitBrooks
Level 9

Quickbooks Mac 2016 crashes constantly in Mac OS Sierra

We are seeing crashes from users with the Sierra OS.  We are trying to find reproducible cases so that we can fix them.  One issue we've seen is with marking invoice items as taxable and/or untamable.  If you have a specific series of steps that lead to a crash it would be a big help.
susanr1
Level 1

Quickbooks Mac 2016 crashes constantly in Mac OS Sierra

I am having crashes on 17.1.6 R7 every time I try to modify a deposit. Can't do it without it freezing.
susanr1
Level 1

Quickbooks Mac 2016 crashes constantly in Mac OS Sierra

PS I tried rebuilding the data to see if that would help - did not help.
Phin5
Level 1

Quickbooks Mac 2016 crashes constantly in Mac OS Sierra

I have all the updates, too, and my QB crashes constantly when I'm in the check writing mode.  Especially when I enter the job number (we assigned) into the Customer:Job section.  It has rendered QB useless!
terra1
Level 1

Quickbooks Mac 2016 crashes constantly in Mac OS Sierra

I have all the updates and my QB keeps crashing when updating invoices, after I save the update and try to open the next invoice the system freezes - says internal error - give three button options, but I can’t click on any of them.  All I can do to fix, is manual force quite QB and reopen.  Its not letting me see details or creating a crash report via email
terra1
Level 1

Quickbooks Mac 2016 crashes constantly in Mac OS Sierra

I have all the updates and my QB keeps crashing when updating invoices, after I save the update and try to open the next invoice the system freezes - says internal error - give three button options, but I can’t click on any of them.  All I can do to fix, is manual force quite QB and reopen.  Its not letting me see details or creating a crash report via email
terra1
Level 1

Quickbooks Mac 2016 crashes constantly in Mac OS Sierra

I did the rebuild data as well - it found errors, it rebuilt successfully, and it is still crashing when working on invoices.
terra1
Level 1

Quickbooks Mac 2016 crashes constantly in Mac OS Sierra

I did the rebuild data as well - it found errors, it rebuilt successfully, and it is still crashing when working on invoices.
IntuitBrooks
Level 9

Quickbooks Mac 2016 crashes constantly in Mac OS Sierra

See my answer below about the scrollbars.  We are testing the update to fix the issue.
Kenteman
Level 1

Quickbooks Mac 2016 crashes constantly in Mac OS Sierra

I am having the same problems since upgrading to Mac Sierra.  My Quickbooks for Mac crashes whenever I try and print a sales receipt.  Is there a solution for this?
IntuitBrooks
Level 9

Quickbooks Mac 2016 crashes constantly in Mac OS Sierra

Have you run QuickBooks->Check For Updates and applied the available updates?
54serena
Level 1

Quickbooks Mac 2016 crashes constantly in Mac OS Sierra

IS THE PROGRAM STILL CRASHING WITH SIERRA?
Kenteman
Level 1

Quickbooks Mac 2016 crashes constantly in Mac OS Sierra

Yes.  I downloaded the latest update for Quickbooks for Mac 2 weeks ago and it STILL crashes.
IntuitBrooks
Level 9

Quickbooks Mac 2016 crashes constantly in Mac OS Sierra

The issue in this thread was fixed long ago. If it is still crashing it is a different issue and likely specific to either your machine or company file.  Start a new thread and we'll walk through hit and find the issue.
prestigeirrigation
Level 1

Quickbooks Mac 2016 crashes constantly in Mac OS Sierra

I will just have quickbooks open and Ill come back later and the crash report window pops up.
IntuitBrooks
Level 9

Quickbooks Mac 2016 crashes constantly in Mac OS Sierra

Start a new thread on this forum and we'll dig into it.
pgzeck
Level 1

Quickbooks Mac 2016 crashes constantly in Mac OS Sierra

Message to prestigeirrigation.  Will you email me at <a rel="nofollow" target="_blank" href="mailto:info@elitedancestudio.org">info@elitedancestudio.org</a>?  I'd really like to ask you some questions about using QB with Sierra.  thank you. Phyllis
bkw1602
Level 1

Quickbooks Mac 2016 crashes constantly in Mac OS Sierra

Any time I try to rearrange my account list Quickbooks fails so I am unable to run reports in the order I want them to appear.  This crashing is unacceptable.

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