QuickBooks Online Desktop App for Mac stopped working

msmull · ‎November 02, 2018

The desktop app for Mac used to work great. Now it constantly goes to the "It is taking longer than usual to get your data" message with a Retry button that does nothing.

I can log out, quit, relaunch and sometimes get back in, but minutes later it's back to the same thing. I used to be able to hold down the Fn key when rebooting and it would reset it and it would then work for weeks or months at a time. Now when I hold that key down it does nothing.

I'm very frustrated trying to use this app. I know I can use a browser but the app was so much nice to keep open on a separate window.

Any help would be appreciated.

AlcaeusF · ‎November 02, 2018

Welcome aboard to the Intuit Community, msmull.

I want to make sure you'll be able to use the QuickBooks app without any issues.

Please make sure you've met the system requirements when using the app. Right now, the QuickBooks Online app for Mac currently supports OS X 10.9 (Mavericks), 10.10 (Yosemite) and 10.11 (El Capitan).

You check the attached article below for more information:

QuickBooks App for Windows and Mac: General support

If you're using a supported Mac OS and still getting issues, you'll need to do some reinstallation. To download and install the app again, you can visit this article:

Manually update your QuickBooks Online for Mac app

Let me know if you need more help with QuickBooks Online, and I'll be sure to get back to you.

BerlineDeluxe · ‎April 01, 2019

I'm exactly in the same boat. I meet all the hardware requirements and running the latest OS. It's Monday morning I have a quote to send quickly and it's totally unacceptable to waste precious time searching the community to achieve such a simple task because the app doesn't work.

Moreover, I logged out and then back in and I still have a blank squares as a dashboard. As a solo-entrepreneur really busy at the moment, as soon as I have a bit of time on my hands I will ditch Quickbooks once and for all as the desktop app is just not up to the task.

JanyRoseB · ‎April 01, 2019

Hi, BerlineDeluxe.

Thanks for joining this thread. I'm here to guide you to the right support so you can get the help you need.

It's Good to hear that you meet all the hardware requirements and running the latest OS when accessing the QuickBooks Online Desktop App for Mac.

I understand it can get frustrating to have your issues at repeated occurrences. If you've already processed the troubleshooting steps provided by my colleague AlcaeusF and the issue persists, I encourage you to get in touch to our QuickBooks Online Support Team. They have additional tools to do a remote session and investigate this further.

Here's how you can contact our technical support:

Sign in to your QuickBooks Online company.
Select Help (question mark icon) at the top right.
Click Contact us to connect with a live support agent.

Please know that you're always welcome to post if you have any other questions. Have a good one.

Sholland1029 · ‎June 25, 2019

I was fighting with this app for a week. I uninstalled and reinstalled. I tried to reset the app data. When all I needed to do was Sign Out and Sign back in again.

David-212915 · ‎June 25, 2019

Welcome to the Community, @Sholland1029.

I wanted to take a moment to thank you for sharing the solution that worked for you with the QuickBooks Online (QBO) Desktop App. The other steps that you utilized, such as resetting the app data, are often good steps to try as well.

The sharing of ideas and solutions is one of the many things that help to make the Community such a wonderful place. Hope you have a great day.

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QuickBooks Online Desktop App for Mac stopped working