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alex10
Level 1

Quickbooks Online for Mac desktop app has stopped working today: "Your request is taking longer...." "There was a problem loading this content. Please try again later."

 
17 Comments 17
HoneyLynn_G
QuickBooks Team

Quickbooks Online for Mac desktop app has stopped working today: "Your request is taking longer...." "There was a problem loading this content. Please try again later."

Hi @alex10,

 

Thank you for letting us know what's happening to your Quickbooks Online for Mac desktop app. Let’s get your account up and running again.

 

Let's make sure that your computer meets the system requirements for QuickBooks Online app for Mac. If you're able to verify that the requirements are met, we can start clearing the cache in your QuickBooks app to refresh the connection.

 

Here's how to do it:

  1. Click Help.
  2. Choose Reset App Data.

If it's still doing the same thing, we can uninstall and reinstall the app.

 

To unistall:

  1. Drag the QuickBooks Windows app from the Applications folder to the Trash.
  2. To completely remove the app, go to Finder then choose Empty Trash.

To re-install:

  1. Visit this link: http://quickbooks.intuit.com/apps/.
  2. Scroll down to Get the QuickBooks Mac or Windows App section, click Free Download.
  3. Click Download Now.
  4. Select the QuickBooks.dmg file in the downloads section.
  5. Drag QuickBooks to the Applications folder.
  6. Launch the QuickBooks App and the program will load to the sign-on page.

I'm confident that this information will help you get back to business.

 

Leave a comment below if you have other concerns related to QBO. I'm always here to help you. Have a good one.

eurodrains
Level 1

Quickbooks Online for Mac desktop app has stopped working today: "Your request is taking longer...." "There was a problem loading this content. Please try again later."

Last Monday i updated quickbooks app and since then its not working.

I did the re- installation of the app several times as you suggested and nothing.

I contacted apple and the problem seems to be that their IOS Mojave is running on 64bit and your application is running on 32bit. so they are not compatible. Can you take a look and correct it?

Thanks

 

JonpriL
Moderator

Quickbooks Online for Mac desktop app has stopped working today: "Your request is taking longer...." "There was a problem loading this content. Please try again later."

Hello @eurodrains,

 

Currently, we have an on-going issue where users suddenly encounter problems with logging in and working in QuickBooks Mac App after updating it. As a workaround, you'll have to access you QBO account using a browser and going to qbo.intuit.com.

 

I suggest contacting our Customer Care Support. This way, you'll be added to the list of affected users and be notified through your email once an update is up.

 

We appreciate you patiently waiting as we work on a fix.

judith14
Level 1

Quickbooks Online for Mac desktop app has stopped working today: "Your request is taking longer...." "There was a problem loading this content. Please try again later."

I would like to leave my email as well as I am having the same problem apparently for the same reason.  Could you please fix the link to customer care?  It goes to a blank page.  

Kristine Mae
QuickBooks Team

Quickbooks Online for Mac desktop app has stopped working today: "Your request is taking longer...." "There was a problem loading this content. Please try again later."

Let me route you to the correct department, Judith14.

 

Here's how you can contact our QuickBooks Online Customer Care so you'll get added to the list of affected users:

  1. Open this link: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose QuickBooks Online.
  3. On the Contact Us page, choose a topic.
  4. Click either Get Phone number or Start a Message

We're just a post away if you have other concerns. 

JovialJoshua
Level 2

Quickbooks Online for Mac desktop app has stopped working today: "Your request is taking longer...." "There was a problem loading this content. Please try again later."

Reset app data worked for me.  Thank you.

anders
Level 2

Quickbooks Online for Mac desktop app has stopped working today: "Your request is taking longer...." "There was a problem loading this content. Please try again later."

Hi - I'm having this problem, too.  I've uninstalled and reinstalled and the program just won't open.  I'm working on a brand new MacBook Air, only a month old.  Any tips?  Thanks.

JovialJoshua
Level 2

Quickbooks Online for Mac desktop app has stopped working today: "Your request is taking longer...." "There was a problem loading this content. Please try again later."

I had this issue last week.  Here's the fix.  Under "Help" at the top of the screen, select "Reset App Data."  Log back in and problem should be solved.

JovialJoshua
Level 2

Quickbooks Online for Mac desktop app has stopped working today: "Your request is taking longer...." "There was a problem loading this content. Please try again later."

In tha app under "Help" in the menu bar at the top of the screen, select "Reset App Data," then reset it.  Log back in and your problem should be solved.

Jenndzn
Level 1

Quickbooks Online for Mac desktop app has stopped working today: "Your request is taking longer...." "There was a problem loading this content. Please try again later."


@JovialJoshua wrote:

In tha app under "Help" in the menu bar at the top of the screen, select "Reset App Data," then reset it.  Log back in and your problem should be solved.



I am also having this problem on my iMac. “Reset App Data” sounds a little scary. Does this compromise your data in any way?

BettyJaneB
QuickBooks Team

Quickbooks Online for Mac desktop app has stopped working today: "Your request is taking longer...." "There was a problem loading this content. Please try again later."

Hello there, @Jenndzn.

 

I'm glad to have you in the Community today. I'm here to help share some clarifications resetting your QuickBooks Online app.

 

Resetting your QuickBooks Online app doesn't compromise your data. This process is just to reload your app to remove unnecessary cache because the app stores pages in memory which may cause unusual behavior. That said your data will stay as it is.

 

To reset the app:

  1. Log out your QBO account.
  2. Hold down the Fn (function) key and open it again.
  3. It will ask if you want to Reset the app.
  4. Click the Reset button.

To give you more insights, about this process please check out this article: QuickBooks App for Windows and Mac: General support.

 

So there you have it! 

 

Please don't hesitate to reach out to me here should you have any further questions, I want to make sure you're taken care of. Thanks for coming to the Community and take care.

Nemesis-Dinu
Level 3

Quickbooks Online for Mac desktop app has stopped working today: "Your request is taking longer...." "There was a problem loading this content. Please try again later."

@Jenndzn  

 
 
 
No it will not affect the data, its save and well tested, Try that and lets us know
 
 
 
 
 
 
 
 

 

Regards,
 
 
 

Dinu - Apps4Rent.com

 

 
 
Jenndzn
Level 1

Quickbooks Online for Mac desktop app has stopped working today: "Your request is taking longer...." "There was a problem loading this content. Please try again later."

Thank you! Worked great!

GDS2
Level 1

Quickbooks Online for Mac desktop app has stopped working today: "Your request is taking longer...." "There was a problem loading this content. Please try again later."

I have this same problem and it is now OCTOBER----so this should be fixed. I use MacOS Mojave.

GarlynGay
Moderator

Quickbooks Online for Mac desktop app has stopped working today: "Your request is taking longer...." "There was a problem loading this content. Please try again later."

Hi there, GDS2.

 

I would recommend trying the troubleshooting steps above as these resolve issues with the QuickBooks Online for Mac App. 

 

To reset the app:

  1. Hold down the Fn (function) key and click on the QuickBooks icon.
  2. It will ask if you want to Reset the app.
  3. Click the Reset button.

You can also find more of them in this article: QuickBooks App for Windows and Mac: General support

 

In case you're still getting the same error, please contact us. We'll need to get your company information so we can report this to our product engineers for investigation:

  1. Log in to QuickBooks Online using a web browser.
  2. Click on the Help icon.
  3. Click on Contact us.
  4. Enter QBO Mac App not working in the field and click Let's talk.
  5. Choose either Start messaging or Get a callback.

In the meantime, please use a supported browser when accessing your account. We are here to help if you have other questions. 

coldstream
Level 1

Quickbooks Online for Mac desktop app has stopped working today: "Your request is taking longer...." "There was a problem loading this content. Please try again later."

this worked for me.

thank you for the tip!

JovialJoshua
Level 2

Quickbooks Online for Mac desktop app has stopped working today: "Your request is taking longer...." "There was a problem loading this content. Please try again later."

As you’ve heard below, it merely resets the cache. It will not affect your data. 

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