Thank you for letting us know what's happening to your Quickbooks Online for Mac desktop app. Let’s get your account up and running again.
Let's make sure that your computer meets the system requirements for QuickBooks Online app for Mac. If you're able to verify that the requirements are met, we can start clearing the cache in your QuickBooks app to refresh the connection.
Here's how to do it:
If it's still doing the same thing, we can uninstall and reinstall the app.
I'm confident that this information will help you get back to business.
Leave a comment below if you have other concerns related to QBO. I'm always here to help you. Have a good one.
Last Monday i updated quickbooks app and since then its not working.
I did the re- installation of the app several times as you suggested and nothing.
I contacted apple and the problem seems to be that their IOS Mojave is running on 64bit and your application is running on 32bit. so they are not compatible. Can you take a look and correct it?
Currently, we have an on-going issue where users suddenly encounter problems with logging in and working in QuickBooks Mac App after updating it. As a workaround, you'll have to access you QBO account using a browser and going to qbo.intuit.com.
I suggest contacting our Customer Care Support. This way, you'll be added to the list of affected users and be notified through your email once an update is up.
We appreciate you patiently waiting as we work on a fix.
Let me route you to the correct department, Judith14.
Here's how you can contact our QuickBooks Online Customer Care so you'll get added to the list of affected users:
We're just a post away if you have other concerns.
In tha app under "Help" in the menu bar at the top of the screen, select "Reset App Data," then reset it. Log back in and your problem should be solved.
I am also having this problem on my iMac. “Reset App Data” sounds a little scary. Does this compromise your data in any way?
Hello there, @Jenndzn.
I'm glad to have you in the Community today. I'm here to help share some clarifications resetting your QuickBooks Online app.
Resetting your QuickBooks Online app doesn't compromise your data. This process is just to reload your app to remove unnecessary cache because the app stores pages in memory which may cause unusual behavior. That said your data will stay as it is.
To reset the app:
To give you more insights, about this process please check out this article: QuickBooks App for Windows and Mac: General support.
So there you have it!
Please don't hesitate to reach out to me here should you have any further questions, I want to make sure you're taken care of. Thanks for coming to the Community and take care.
Hi there, GDS2.
I would recommend trying the troubleshooting steps above as these resolve issues with the QuickBooks Online for Mac App.
To reset the app:
You can also find more of them in this article: QuickBooks App for Windows and Mac: General support
In case you're still getting the same error, please contact us. We'll need to get your company information so we can report this to our product engineers for investigation:
In the meantime, please use a supported browser when accessing your account. We are here to help if you have other questions.