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Nicole H
Nicole H
Experienced Member
posted
‎12-03-2018 09:18 PM
last updated ‎December 03, 2018 9:18 PM

Quickbooks Online Mac App Not Displaying Correctly

Up until recently, my Quickbooks app for Quickbooks online (Mac) worked correctly. Now, my dashboard has all empty boxes and does not show invoice, P&L, banking information, etc.


I have tried uninstalling and reinstalling, but this did not help.

 

Any suggestions?

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Best answer 12-04-2018
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SophiaAnnL
QuickBooks Team
‎12-04-2018 12:20 AM

Re: Quickbooks Online Mac App Not Displaying Correctly

The steps you tried are a good start to fix unusual behaviors like this, Nicole H.

 

I've got one more troubleshooting step I'd like you to try before we reach out to our phone agents. Let's refresh your QBO Mac app to fix any damaged files within the program's installation.

 

Here's how:

  1. Click Help at the top.
  2. Select Reset App Data from the drop-down.

If you get the same result, then it's best to contact our Technical Support Team. They have more tools to check why your dashboard is only showing empty boxes instead of your company's financials.

 

Here's how:

  1. Open this article in your browser Get help with QuickBooks Online.
  2. Maximize the Connect with a QuickBooks Expert section to get the phone number.

You can always post in this forum again if you need more help. Thanks for dropping by.

Reply
1 Comment
SophiaAnnL
QuickBooks Team
‎12-04-2018 12:20 AM

Re: Quickbooks Online Mac App Not Displaying Correctly

The steps you tried are a good start to fix unusual behaviors like this, Nicole H.

 

I've got one more troubleshooting step I'd like you to try before we reach out to our phone agents. Let's refresh your QBO Mac app to fix any damaged files within the program's installation.

 

Here's how:

  1. Click Help at the top.
  2. Select Reset App Data from the drop-down.

If you get the same result, then it's best to contact our Technical Support Team. They have more tools to check why your dashboard is only showing empty boxes instead of your company's financials.

 

Here's how:

  1. Open this article in your browser Get help with QuickBooks Online.
  2. Maximize the Connect with a QuickBooks Expert section to get the phone number.

You can always post in this forum again if you need more help. Thanks for dropping by.

Reply
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