quickbooks online windows application not working

We've been alerted about this issue in the desktop app, sumutek.

Our engineers are still gathering more details about this error to come up with an immediate fix. We've identified five solutions that can help you get past the error for now.

Here are the steps:

1. Under the QuickBooks menu, click Sign Out.
2. If that menu item is disabled or doesn’t work, click the Help menu, and then choose Reset App Data.
3. Open the Keychain Access application (in the Utilities folder). On the left side, click Passwords.
4. In the upper right search field, type Intuit ID. Delete any password that starts with Intuit ID.
5. If that doesn’t work, restart your computer and then double check your network connection by going to apple.com (for Mac users) in a web browser.

If you're still getting the same error, I'd suggest switching to a supported browser to access QuickBooks Online instead of the Desktop app.

While we're working on this, it would be best to get in touch with our Customer Care Team. They can add you to the list of affected users so you'll receive an update once this issue is resolved. We will send the updates on your email address associated with your Intuit account.

Here's how to get our contact number:

1. Go to this website https://help.quickbooks.intuit.com/en_US/contact.
2. Select QuickBooks Online.
3. Click the Solving issues & error messages topic.
4. Click the Login sub-topic.
5. Scroll down and click the Get Phone Number button.

I appreciate your patience on this. Do let me know if you need anything else. I'll be right here to help you some more.

thank you but I can not find Keychain Access in win10

Thank you for your reply, Sumutek.

The Keychain Access is only available for Mac computers. Since you're using Windows, skip that step and proceed to step 5.

Let me know if you have further questions.

still not working .... from one month.

when are your engineers going to solve the repeated problems in quickbooks online desktop application ?

You're still not able to log in?  After a month?

If you haven't called, assuming you're in the US, call Support at the phone number in this article: https://community.intuit.com/articles/1145770.

Thank you for getting back to me, Sumutek.

While we don't have an exact time-frame when this issue will be fixed, I'd recommend giving us a call. We'll add you to the containment list so you'll be notified when there's an available fix.

Here's how to get out contact number:

1. Go to this website https://help.quickbooks.intuit.com/en_US/contact.
2. Select QuickBooks Online.
3. Click the Solving issues & error messages topic.
4. Click the Login sub-topic.
5. Scroll down and click the Get Phone Number button.

I'm here if you have more questions.

have you solved this problem yet ?

why the company is getting the monthly fees from us completely if you haven`t solved this major problem ?

Hi there, @sumutek.

I understand how important it is for you to use the QuickBooks Online windows app and use the service to the optimal use for your business. 

The best thing to do for now is to get in touch with our Care Support Team. If you've already reached out to them, rest assured you'll be receiving updates about the progress of the investigation via email. 

Updates will also be posted through this thread. We appreciate your patience while our Product Engineers continue working on this. I'll be around if there's anything else you need.

hi there

application updated but still not working

This has already been reported, sumutek.

Our engineers are still gathering details for their investigation. Please contact Customer Care Support to get you added to the list of affected users.

1. Go to https://help.quickbooks.intuit.com/en_US/contact.
2. Select your QuickBooks version.
3. Click Search for something else, and then type question in the field.
4. Click Search.
5. Click Get Phone Number.

In the meantime, you'll want to access your account using a supported web-browser.

Reach out to us anytime if need help with anything else.

Under the QuickBooks menu, click Sign Out. If that menu item is disabled or doesn't work, click the Help menu, and then choose Reset App Data. ... If that doesn't work, restart your computer and then double check your network connection by going to apple.com (for Mac users) in a web browser.

Regards,

Akshay

QuickBooks Consultant - Apps4Rent

Under the QuickBooks menu, click Sign Out. If that menu item is disabled or doesn't work, click the Help menu, and then choose Reset App Data. ... If that doesn't work, restart your computer and then double check your network connection by going to apple.com (for Mac users) in a web browser.

Regards,

Dinu

Apps4Rent.com

I have just started having this problem in the past week or so. I can access QB fine through my browser but not the Windows App which is my preferred method.

The app may need some updates, PinnacleSurveying.

The app stores cache files that can sometimes cause unexpected behavior. Let's ensure that the app is updated. You can also uninstall and reinstall the app to refresh the system. 

You can open this link to begin the process: https://quickbooks.intuit.com/apps/. Scroll down to the Get the QuickBooks Mac or Windows App section, and then click the Free Download button. After the download is complete, you'll see a shortcut icon for QBO on your screen. Simply click it and log in using your username and password, and you're good to go.

Keep me posted on how this works. I'm just around the corner to help. Take care and have a great day!

I did an uninstall of the current app, rebooted my computer then installed the current app per your instructions and I still can not get to the log in page.Same erro message.

I uninstalled my current app and rebooted my computer. I downloaded and reinstalled the app per your instructions and still can not log in. Same error message.

I appreciate your prompt reply and for performing the troubleshooting steps shared by my colleague above, @PinnacleSurveying.

Since the issue persists, I recommend reaching out to our Support team. They have the proper tools to securely check your account and investigate the reason why you’re unable to log in through the QuickBooks Online (QBO) Windows App.

To contact them, log in to your QBO account using a regular web browser and go to the (?) Help menu. Let me show you how. 

1. Go to the (?) Help icon.
2. Select the Search tab.
3. Click Contact Us.
4. Enter a brief discussion of your concern and click Continue.
5. Select either Chat with us (if you preferred messaging) or Give us a call.

You can also see this article for more details and ensure to review their Support hours to know when agents are available: QuickBooks Online Support.

Furthermore, to get the most out of your QBO experience, visit our QuickBooks Support page for guidance. We have articles and topics that you can read for your future reference.

In case you have other questions or concerns about managing your account, tag me in your reply. I’ll be around to assist you. Take care and have a jolly day ahead!