QB Version: QuickBooks Pro 2016, fresh install, fully updated, no previous versions ever installed.
OS: Windows 7 Pro (64-bit, fully updated OS, 4GB RAM, Intel Core i3 processor)
Problem: QuickBooks Pro 2016 crashes when I try to open any company file, even one of the sample files that comes with the program. The error message simply says "unrecoverable error" and gives an error code (I can't seem to post the error code without this forum giving me an warning about posting phone/account numbers). I have never been able to open a QuickBooks company file on this PC.
Solutions tried, without success:
Other Notes: I have the same problem on a new Windows 7 laptop with similar specs. We bought the QB Pro 3-user edition and are desperate to share our accounting workload over 3 computers. Incidentally, QB Pro 2016 has worked well on the one computer that was upgraded from QB Pro 2013 when we purchased the 2016 version.
I am at my wits end and would greatly appreciate any troubleshooting tips.
I am desperate enough to pay for remote support if it will help resolve this more quickly.
Solved! Go to Solution.
I’d like to help. You can try repairing your QuickBooks. This helps resolve errors you encounter while using the software.
To Repair QuickBooks:
Let us know if this works when you get a chance to try it and we’ll take it from there.
This article of suggestions was very helpful for the error of BRX I was getting upon opening QuickBooks 2016.
I tried repairing the .NET Framework 4.6.1 by following the steps. That did not help.
I then downloaded the QB Diagnostic Tool and that fixed my issues and I was able to open QB with no error.
Welcome to the QuickBooks Community, mndirtworks23.
Thanks for sharing the steps you performed to fix the unrecoverable Error. The resolution will also help other customers who currently experiencing the same issue.
The QuickBooks Install Diagnostic Tool is designed to automatically diagnose and fix issues with Microsoft .NET Framework, MSXML, and C++. Before performing any manual steps to resolve Microsoft component related issues, it is recommended to run the QuickBooks Install Diagnostic tool to resolve the issue.
For future reference, I’m also adding an article to with detailed instructions on how to resolve unrecoverable error: General Troubleshooting Steps.
You can post anytime if you have questions or want to share your best practices using the product. Please know that the Community is a one-stop shop for help about QuickBooks.