I'm glad you've reached out to us. I'm here to help and guide you on how to upgrade your QuickBooks Pro Plus from 2018 to 2019.
QuickBoks Desktop 2019 products and services was launched last September of 2018 which includes many new and improved features. There's a possibility that the primary email associated on your account is different that's why you're not able to receive any updates.
Let me walk you through on how to upgrade your QuickBooks Desktop to a newer version. Here's how: