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Level 2

QuickBooks Runtime Redistributable in QB Pro 2020 installation crashes Server 2012 R2

Hello!


I have a Windows Server 2012 R2 system running QB Pro 2010 desktop manager just fine. I wanted to install the Desktop Manager for QB Pro 2020 to get the server ready. At the point of installing the QuickBooks Runtime Redistributable, it spontaneously restarted the server. No warning, just POOF, "Restarting"! Fortunately, the client was gone for the day.


The server came back up fine and now shows "QuickBooks Runtime Redistributable" in Programs and Features (it is version 1.00.0000, which I find odd). I am now afraid to proceed for fear it could make the server unstable.


Has anyone else run into Server 2012 R2 just spontaneously rebooting during the installation phase of QB 2020?

 

Thank you for your help!

 

Gregg

Solved
Best answer February 03, 2020

Best Answers
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Level 2

QuickBooks Runtime Redistributable in QB Pro 2020 installation crashes Server 2012 R2

Well, dang! I had a reply all typed up and it didn't get posted. Long story short, I looked at Event Viewer and found a reference to the installer rebooting the server ***on its own*** without any warning whatsoever, making it look like a crash.

 

I just finished the installation after running setup.exe again, and at the end it asked if I wanted to reboot now or later, which it ***should have done*** before the first auto-restart.

 

I am good now.

View solution in original post

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QuickBooks Team

QuickBooks Runtime Redistributable in QB Pro 2020 installation crashes Server 2012 R2

Hi Gregg,


This happens if the Microsoft Visual C++ installation in your computer in damaged. This is a Microsoft program that is used to run QuickBooks, and it was automatically installed during QuickBooks installation in your computer. You can uninstall and re-install it to start the program fresh.


If your QuickBooks comes with a CD, you can just load the CD, find the Microsoft C++ installer in there and run it. If it didn’t, you can download the Microsoft Visual C++ from the Microsoft website.

 

Please the detailed steps in this article: Uninstall or reinstall Microsoft Visual C++


By the way, this is a Microsoft file. If you’re not comfortable with the steps, please have an IT person help you on this.

 

Let me know if you have additional questions.

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Level 2

QuickBooks Runtime Redistributable in QB Pro 2020 installation crashes Server 2012 R2

Hello, Jess!

 

I am their IT guy. The server has Microsoft Visual C++ 2005, 2008, 2010, 2012, 2013, and 2017 (all 32-bit and 64-bit). I unpacked the downloaded QuickBooksPro2020.exe file and there are multiple folders with CRT## in the ThirdParty folder. The C++ versions range from some I cannot find, but then from 2008 to 2015 as the newest. All versions that I can tell the number in the ThirdParty folder are already installed on the server, and there have been no errors until today.

 

Hmm, this is weird. Looking at Event Viewer, I am thinking this may not have been a crash, as much as it was, "I am going to reboot your server without the courtesy of asking you if it's OK to do so right now, whether you like it or not!" The reason I say this is at the time of the restart, there are several messages, one stating "Machine restart is required" followed by one stating "Windows Installer requires a system restart" and OMG, I just found it, "The Windows Installer initiated a system restart to complete or continue the configuration of 'QuickBooks Runtime Redistributable'."

 

So, your programmers should be SLAPPED for not giving the domain admin the CHOICE of whether or not to restart a server. I've been in IT for 20+ years and never seen such behavior.

 

Well, at least I now know that it as "Dump the server by design", rather than a fault crash. That gives me SOME relief.

 

Wow, just wow!

 

Gregg

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Level 2

QuickBooks Runtime Redistributable in QB Pro 2020 installation crashes Server 2012 R2

Now that I have recovered from the stroke that your programmers gave me, I am installing QB 2020 database manager on that server. So far, so good, and no one is there in case it needs to do another unannounced reboot.

 

I think I am good now!

 

Gregg

Highlighted
Level 2

QuickBooks Runtime Redistributable in QB Pro 2020 installation crashes Server 2012 R2

Well, dang! I had a reply all typed up and it didn't get posted. Long story short, I looked at Event Viewer and found a reference to the installer rebooting the server ***on its own*** without any warning whatsoever, making it look like a crash.

 

I just finished the installation after running setup.exe again, and at the end it asked if I wanted to reboot now or later, which it ***should have done*** before the first auto-restart.

 

I am good now.

View solution in original post

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