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Level 1

Quickbooks subscription has lapsed

Hello,

 

Upon logging into Quickbooks, I receive a popup notification: "It seems that your Quickbooks subscription has lapsed. Please make sure we have your latest billing information on file to keep your subscription active."

 

I have checked my billing and it is up to date. I have also followed this article: https://quickbooks.intuit.com/learn-support/en-us/cancel-products-or-services/your-quickbooks-subscr..., with no luck.

 

Any guidance is appreciated, thank you.

1 Comment
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QuickBooks Team

Quickbooks subscription has lapsed

Thanks for going through the steps provided in the article, @ahcsts.

 

And also for sharing the details with us. Let's perform some troubleshooting steps to isolate this. I'd suggest re-entering your credit card credentials. This way, it'll update our server and re-trigger the charges in your credit card account. Here's how.

  1. Sign in to camps.intuit.com. Or learn more about signing in.
  2. Find your app or subscription in the Products & Services list.
  3. Click Details.
  4. Find Payment Method from the Billing Information section, then click Edit.
  5. Update your information.
  6. Select Save and Close once done.

Here's an article you can read for more details: Change your QuickBooks Desktop payment method.

 

If the issue persists, I recommend getting in touch with our Support Team. From there, they can securely check your account and perform some additional steps to fix this. You can get in touch with them by following these steps:

  1. In your QuickBooks Desktop (QBDT), go to the Help menu.
  2. Select QuickBooks Desktop Help.
  3. Click Contact Us.
  4. Enter a brief description of your concern and click Continue.
  5. Then choose an option to get in touch with them.

In case you need to learn some tips on managing your QBDT software, you can visit our Help articles page for reference.

 

Should you have any other concerns or questions in the future, you can always post it in the Community. We're always here to back you. Take care and stay safe.

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