cancel
Showing results for 
Search instead for 
Did you mean: 
Level 1

502 Bad Gateway

I am using a Chromebook to access Quickbooks Online. It is fine the first time on a Google account but then I get the error 502 Bad Gateway when I try and login again. If I select a different account it works once but then I get the same proble. It is not a server issue as I access it on my PC OK.

Solved
Best answer 08-22-2017

Accepted Solutions
ProAdvisor

Re: 502 Bad Gateway

It is definitely a cookie issue.  Here is a post I created (it happened to me and a couple of clients--I had to do this for them).  In the post it steps you thru how to clear the cache.  I had it happen once and I did these steps and it has not happened again.  But I had not cleared my cache for awhile.  You can sometimes just create a chrome user for just qbo.  then if there is no browsing on this user, you will have less of this.  Or regularly clear the cache.  Chrome is the recommended browser, but sometimes, I switch to firefox when weird things start to happen in my program.  But I haven't had to do that for awhile.  I hope the video helps.  In Chrome, there are 3 lines on the right side (if you use windows, I have a Mac desktop).  Click that and settings to clear the cache. 

 

PC:  

On your computer, open Chrome.
On your browser toolbar, click More Moreand then More Tools and then Clear Browsing Data.
In the "Clear browsing data" box, click the checkboxes for Cookies and other site data and Cached images and files.
Use the menu at the top to select the amount of data that you want to delete. Choose beginning of time to delete everything.
Click Clear browsing data.

View solution in original post

12 Comments
ProAdvisor

Re: 502 Bad Gateway

For some reason, this seems to be happening a lot to a lot of people recently.  

 

I did have this happen once to one of my client accts.   I had to clear the cache on my browser and it stopped.   You can try a private window.  If it is not happening, clear the cache.

Highlighted
Level 2

Re: 502 Bad Gateway

I am also getting this fairly regularly, like twice a week.

Quickbooks support was about as useful as a chocolate teapot.. giving me a link about changing registry keys on my machine!! 

The error is likely something to do with a cookie on your browser which is being used to do some routing or load balancing..

The solution, as suggested by their support, to keep using in a private browser is counter productive to users, and their techies - as it basically negates the use of the cookie entirely.

I just don't understand how their support team can be so rubbish.. And there are loads of complaints about it, so how on earth do they expect to keep customers...

ProAdvisor

Re: 502 Bad Gateway

It is definitely a cookie issue.  Here is a post I created (it happened to me and a couple of clients--I had to do this for them).  In the post it steps you thru how to clear the cache.  I had it happen once and I did these steps and it has not happened again.  But I had not cleared my cache for awhile.  You can sometimes just create a chrome user for just qbo.  then if there is no browsing on this user, you will have less of this.  Or regularly clear the cache.  Chrome is the recommended browser, but sometimes, I switch to firefox when weird things start to happen in my program.  But I haven't had to do that for awhile.  I hope the video helps.  In Chrome, there are 3 lines on the right side (if you use windows, I have a Mac desktop).  Click that and settings to clear the cache. 

 

PC:  

On your computer, open Chrome.
On your browser toolbar, click More Moreand then More Tools and then Clear Browsing Data.
In the "Clear browsing data" box, click the checkboxes for Cookies and other site data and Cached images and files.
Use the menu at the top to select the amount of data that you want to delete. Choose beginning of time to delete everything.
Click Clear browsing data.

View solution in original post

Level 2

Re: 502 Bad Gateway

Hi @lynda

Yes thanks, I know how to clear cookies and data, but I should not need to do that just to make QuickBooks Online work.
It is detrimental to my workload as I then lose history and such from all the other cloud apps which I use, and being a Software Architect there are a lot.

My main issue is actually the lack of useful support. It's enough of an issue that I am currently trialling two other applications so I can stop using Quickbooks.

ProAdvisor

Re: 502 Bad Gateway

Hi Chris:

 

there has has to be some site that you go to that is putting cookies that affect your browser.  I cleared my cookies for that video and have had no issues since.  Your options are:

 

  1. when using qb in chrome, click file>new private or incognito window
  2. create a qb chrome user.  Use that chrome window only for logging into qb
  3. use the qb app to log into qb.  The windows app works fine.  I use a Mac desktop and I find the Mac app is buggy.

I hope that helps!  Have a wonderful day!

 

 

 

Level 1

Re: 502 Bad Gateway

this is thirds day in a row between 4 PST and 5 PST the https://developer.intuit.com/  goes into 502 BAD GATEWAY nginx.... when this happens, half our api calls time out or return with 502 

 

Level 2

Re: 502 Bad Gateway

Agreed, clearing the cache is going to slow me down by at least an hour, as I'll lose all of my prefilled information. Ridiculous. I have a separate chrome login for each client, and this is still happening - I don't use anything but gmail and Google Drive in this browser. If Quickbooks crashes because of that, there is a problem they need to fix!

QuickBooks Team

Re: 502 Bad Gateway

Hi there everyone.

I can bring clarity about the error 502 Bad Gateway when logging into QuickBooks Online (QBO).

 

The 502 Bad Gateway error that you encounter is a network error. I agree with @lynda, clearing your browser's cache or changing a different browser can help resolve this error.

 

You can also try running your browser in Safe Mode. If you continue having the same error,  please get in touch with our Care Support Team. They'll be able to investigate why you're experiencing the error to come up with a permanent fix.

 

Keep me posted on how things go or if you have other questions when working with QuickBooks and dealing with this error 502 Bad Gateway.

Level 1

Re: 502 Bad Gateway - Problem Solved!

Here's the simple answer:

On the top menu bar for Quickbooks Online click Help then click on Clear Cache.

That's it. Problem solved.


Level 1

Re: 502 Bad Gateway - Problem Solved!

Someone smart! Thank you!

Level 1

Re: 502 Bad Gateway

Same error - unable to login since this morning. Any update?

QuickBooks Team

Re: 502 Bad Gateway

You've got me here, @fkcollins

 

The 502 Bad Gateway has been resolved. This error occurs when there are too much data in your default browser. 

 

To help fix this, you'll first have to sign in to your QBO account using a private browser. This helps isolate the issue since it doesn’t store data in the cache. Here are the keyboard shortcuts: 

  • Command + Shift + N (Safari)
  • Ctrl + Shift + N (Google Chrome)
  • Ctrl + Shift + P (Internet Explorer or Mozilla Firefox)

 

From there, you'll have to log in to your QBO account using this link: https://qbo.intuit.com. If it works, let’s go back to your regular browser. Then, clear its cache to get a clean slate for your browser. This helps the program to function efficiently. You can also use other supported browsers if private browsing doesn’t work.

 

We continuously monitor system slowdowns real-time. To help you get updated about their status, I recommend visiting this website: http://status.quickbooks.intuit.com/.

 

You can also go to this website: Video Tutorials. This link provides you step-by-step videos to effectively manage your income, expenses, banking, workers, and inventory in the program. 

 

I'm here anytime you have other concerns. Have a great day, @fkcollins.

Need to get in touch?

Contact us