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Level 3

Anyone else having a problem with the qbo app?

The problem is with saving a payment or invoice or sales receipt. Every time I press "done", it creates a new one; it should just save the document and allow me to email it at that point. Pressing done 5 times creates 5 receipts, for example. My workaround is to press done, then press cancel, then find the document and re-enter it to email, etc. 


ps: As an aside, the format of the community is a hot mess. It should be a lot easier to post a question, but it really is difficult to find the right page. 

1 Comment 1
QuickBooks Team

Anyone else having a problem with the qbo app?

Hi there, Service.


There is probably a system delay in QBO to recognize the recent update.


Let's perform some basic troubleshooting steps or refresh your QBO App. This way, we can check if the data is the cause a new invoice is created every time you press done.


Here's how to refresh your QBO App for window:


1. Click the Help menu.

2. Select Reset App Data.


The instruction below are steps for QuickBooks mobile app:


1. Change the data connection on your phone.


  • If you're using WiFi, turn it off and use cellular data.

  • If connected to cellular data, connect to WiFi.

2. Close and restart the App.

3. Clear App Data.


There are two places to clear app data and remove cached data:


In the QuickBooks Online app:


  • Android - Select the menu at the top right and choose Settings. Then select Refresh Data and choose Yes.

  • iOS - Select the menu at the top left and then choose Help & Feedback. Then select Refresh Data and Refresh.

In your Phone Settings:


  • Android - From your phone's settings, select Apps (varies by device). Choose the QuickBooks app from the list and select Storage. Select clear data.

  • iOS - From your phone's settings, select Settings>General>iPhone Storage. Select an app that's taking up a lot of space. To free up the storage without deleting the documents and data for the app, select Offload App.

4. Power down and restart phone.

5. Uninstall and reinstall the app.


Please check this article for some steps on how to fix data issue using QuickBooks App: QuickBooks App for Windows and Mac: General support.


Let me know if there's anything else I can do to help you succeed with QuickBooks.​​

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