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moh-abazied1
Level 1

Can i know whats mean (subscription-error-1)

 
4 Comments 4
Fiat Lux - ASIA
Level 15

Can i know whats mean (subscription-error-1)

Do you want to buy a new QBO account or resubscribe it?

Mark_R
QuickBooks Team

Can i know whats mean (subscription-error-1)

Hello there, @moh-abazied1.

 

There are some possible reasons why you're seeing the error. And I'd like to share them with you and help you from there.

 

The possible reasons are the following:

 

  • The account number is invalid.
  • The card is over the limit or expired.
  • The billing address in the system includes special characters and doesn't match with the one shown on your credit card statement.
  • The browser’s cache is full.

If you're trying to subscribe or resubscribe QuickBooks, please make sure to enter the correct Credit or Debit card number on the Payment Information page. Then, check the card's expiration date as well, to ensure if it’s already expired or not.

 

If you enter the correct information of the card, let’s access your QBO company through a private or incognito window. This helps isolate the issue since it doesn’t store data in the cache.

 

If it works, let’s clear the cache of your regular browser. This helps the browser to function efficiently. You can also use other compatible browsers if private browsing doesn’t work.

 

If the issue persists, I recommend contacting our Technical Support Team. This way, they can further investigate this matter and help you perform other troubleshooting steps to get this fixed.

 

Please know that you can always get back to this post if you have additional questions. I'll be right here to help. Have a good one.

DimaK
Level 1

Can i know whats mean (subscription-error-1)

Have the same problem.
Your recommendation doesn't work.
 

JasroV
QuickBooks Team

Can i know whats mean (subscription-error-1)

Thanks for providing us a screenshot, @DimaK.

 

Also, I appreciate you for going through the steps provided by my colleague Mark_R above. Since the issue persists, I recommend getting in touch with our support team.

 

They have the tools to check your account and investigate the root cause of the error you received. Here’s how to contact them.

 

In your QBO:

  1. Go to the (?) Help icon.
  2. Click Contact Us.
  3. Enter the error you received and click Let’s talk.
  4. Choose your preferred way to get in touch with them (Start messaging or Get a callback).1.PNG

     

You might also want to check this article in case you need to add a user to your QBO account.

 

Should you need further help in managing your QBO subscription, you can always get back to us. We’re always here to help.

Need to get in touch?

Contact us