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Can my 2011 QB Pro Desktop be updated?

My hard drive failed.  Installed my QB 2011  Pro Desktop.  Files have all been added back to my computer, but the the QBW will not open because the company file has been updated to a newer version of QB.  How can I upgrade my QB 2011? 


Re: Can my 2011 QB Pro Desktop be updated?

Yes, Carol611.

You can get the QB Pro 2011 latest release (R14) from our website. 

Here's the link:

Click the Get the latest updates link then install the updates on your QuickBooks. 
Get the latest updates.PNG

In case you would want to upgrade to QuickBooks 2019 in the future, I'll have these links handy for you. 

Let us know if you need anything else. 

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Re: Can my 2011 QB Pro Desktop be updated?

I am also moving QuickBooks Pro 2011 to a new computer.  I have downloaded the 2011 software referenced in this string, and launched the setup.  When I enter my license and product code, it is not accepted.  Can you give me more suggestions?  Thanks, Jim Thompson


Re: Can my 2011 QB Pro Desktop be updated?

I can think of one possible reason of this, Jim. 

It could be that you have downloaded a different QuickBooks 2011 Edition (Pro, Premier and Enterprise). You can check the installer by going to it's file location. The file should show as QuickBooksPro2011.

Once you have verified the edition, go back to the link provided above. Then change it to the correct one. 


If you're able to access QuickBooks from the old pc, verify your product info by clicking F2. Though, you can also try retrieving your license using our License lookup tool


Check this article when you are ready to restore your company file.

I hope this helps you out today. 

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Re: Can my 2011 QB Pro Desktop be updated?


Thanks I did find the correct license and product code on my old computer and it is now loaded and working.  One exception to this is I cannot save invoices or reports as PDF's using the "file" dropdown menu.  Any suggestions on how to get this feature working.



QuickBooks Team

Re: Can my 2011 QB Pro Desktop be updated?

Hello there, @SailJT,


Glad to hear you were able to open QuickBooks Desktop successfully. Let's save a PDF copy of your invoices and reports by following instructions below. 


The option to save invoices is through the Invoice page. Simply click the arrow-down under Save, then select Save As PDF



Save goes with your reports, click the arrow-down beside the Print icon, then select Save As PDF.



If you're getting the same result, you can download and run the QuickBooks PDF & Print Repair Tool to resolve the issue. Here's how:

  1. Run the QuickBooks PDF & Print Repair Tool.
  2. Save the file where you can easily find it.
  3. Open the file you downloaded (QuickBooksToolsHub.exe).
  4. Follow-on screen steps to install and agree with the terms and conditions.
  5. On the QuickBooks Tools Hub, select Program Problems.
  6. Select QuickBooks PDF & Print Repair Tool. It will take about a minute to run
  7. Once completed, reboot your computer.
  8. Re-try saving invoices and reports.

If you can't find the icon, do a search in Windows for QuickBooks Tools Hub and select the program. 


If you're getting the same result, check this out: Troubleshoot PDF and Print problems with QuickBooks Desktop. This article provides other solutions on how to fix issues with saving anything as a PDF file inside the software.


Let me know how everything goes by leaving a comment below and I'll get back to you.

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Re: Can my 2011 QB Pro Desktop be updated?

Thanks, I did try the Tools Hub and clicked on the Print and PDF section.  After this tool ran, I tried again without luck.  I am attaching my screen shot of this error message to help with resolution.  As you will see my screens do not look like the ones in your email below.

QuickBooks Team

Re: Can my 2011 QB Pro Desktop be updated?

Thanks for the screenshot, SailJT.


The reason why the screenshots are different is that you're using an older version. That's also the possible reason why you still can't save them as PDF files. I'd suggest upgrading your QuickBooks Desktop Pro to the latest release. It helps to optimize your experience in using QuickBooks, and it resolves unusual behavior.


Before upgrading, let's create a back up file first. Once you've downloaded the new version, you can install it already. You can also upgrade it within your QuickBooks account if you see the prompt. Check this article about Easy Upgrade for QuickBooks.


Once done, let's restore the backup company file.


You can reply anytime if there's anything else I can help.

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Re: Can my 2011 QB Pro Desktop be updated?

Thanks, I found a work around.


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