Thanks for posting here in the Community, bosbyc.
I'd be glad to route you to the support you need. Reaching out to our Chat Support team lets you do a screen-share with them and they'll be able to assist you right away in restoring your files.
Here's how:
- From the Help menu, select QuickBooks Desktop Help.
- Click Contact us.
- Enter your concern about restore files from the cloud.
- Click Start a message.
You can also check our support hours to make sure your concern is address on time.
Feel free to visit us again here if you have any other concerns.