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Can you tell me what it means when I get a message that says, Something's not quite right Cannot read property 'txnTypeString' of undefined

I am trying to access my bank register on quickbooks.
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Re: Can you tell me what it means when I get a message that says, Something's not quite right Can...

Hi lisa-bryantroofi,

 

The error is sometimes caused by too much data in your browser. Let's identify if this is a browser-related issue. 

 

You'll have to use an incognito window when accessing the bank register to disable the cache on your browser. To do this, you can follow the shortcut keys below:

 

  • For Chrome simply press Ctrl + Shift + N.
  • For the Mozilla Firefox and Internet Explorer, press Ctrl + Shift + P.
  • For the Safari, press Command + Shift + N and make sure you're using the latest version.

 

You can go back to your original browser and clear cache. Clearing the cache helps your browser work well. You can also use another compatible browser.

 

Let me know how the basic troubleshooting steps work on you. I'll be right here in case you need more help with QuickBooks.

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