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Level 1

Changed computers/ new quickbooks

I had windows 7 & quickbooks desk 2017.

bought new laptop with windows 8 & bought quickbooks desktop 2020. Is there anyway to just get my 2019 data onto 2020 version. My not real “ computer smart”. 

Fiat Lux - ASIA
Level 15

Changed computers/ new quickbooks

1. Secure a backup file (QBB) on your current QB Desktop

2. Install your new QB 2020 on your new computer and activate the license.

3. Copy and paste that QBB file into a folder of your new computer

4. Restore it on your QB 2020


Good luck!


Changed computers/ new quickbooks

We can move your data from one computer to another, 1Chris.


To move your 2019 data from your Windows 7 to your new laptop with Windows 8, here's the process that we can do:

  1. Create a backup copy of your 2019 data and save it on a removable disk or flash drive.
  2. Restore the backup copy to your new laptop with QuickBooks Desktop 2020.

Before we do any of the steps, I'd recommend doing the Verify and Rebuild process. This is to ensure that your current data is not damaged or corrupted.


Once we're ready, we can start the first step. We can follow the steps under the Back up your company file manually section in this article: Back up your QuickBooks Desktop company file.


For the Step 2, make sure you've already installed QuickBooks Desktop 2020 on the new laptop. After that, we can restore the company file. You can follow the detailed steps in this link: Restore a backup of your company file.


You can also use this article for reference of the whole process: Move your company files to another computer.


I know you can do this! Just seek our assistance if you need one. Have a great day!

Level 1

Changed computers/ new quickbooks

So, what happens if you change computers without saving the program to a removable device? I've tried to get my license info but what I receive isn't working when I try to download the program. I originally purchased QB Pro 2019 from Costco and downloaded it in 2019.


Changed computers/ new quickbooks

Thanks for joining this conversation, @Kessa.


If you're trying to move your QuickBooks Desktop (QBDT) company file to another computer, it is highly advisable to save (backup) the file on a flash drive or an external device (or share it if your new computer is on the same network). This way, you'll able to restore it on the new computer.


To learn more about the process, consider checking out this article: Move your company files to another computer.


On the other hand, if your license is not working, I highly suggest contacting our Phone Support team. They're able to pull up your account in a secure environment and check the root cause of the issue. They can also perform other troubleshooting steps to fix this for you.


Here's how to reach them:


  1. In QBDT, go to the Help menu at the top to get to the Choose QuickBooks Desktop Help.
  2. Select Contact Us at the bottom to connect with our live support.


Please let me know how it goes or if you have any other issues or concerns in the comment section below. I want to make sure everything is taken care of for you. Have a great rest of the day!

Fiat Lux - ASIA
Level 15

Changed computers/ new quickbooks


Make sure you can login to your CAMPS and find your license info in there. Otherwise, company may not recognize you as the license owner.

Level 1

Changed computers/ new quickbooks

Do I need to purchase GB again in order to down load it on the new computer?


Fiat Lux - ASIA
Level 15

Changed computers/ new quickbooks


Are you able to login to your CAMPS and find your license in there? 

QuickBooks Team

Changed computers/ new quickbooks

You've come to the right place, @willtwalsh.


There's no need for you to purchase a new QuickBooks. You can directly download a new installer from the Downloads and Updates page. Once completed, you can install it on your new PC. Let's get it started!


First, let's download the QuickBooks installer. Here's how:

  1. Go to:
  2. Select your QuickBooks versions by choosing the country, product, and year version. 
  3. Hit Search.
  4. Click the Download button. 

Once completed, you can now proceed with the installation process.

  1. Run your downloaded QuickBooks 2020.
  2. Click Yes on the pop-up message.
  3. Choose Next to begin the installation.
  4. Select the I accept the terms in the license agreement box and click Next.
  5. Enter your License and Product numbers, then select Next.
  6. Follow the on-screen instruction to complete the installation.

You are now ready to activate QuickBooks Desktop 2020. Just click the Help menu once the program opens and click Activate QuickBooks. You can refer to this article for more detailed steps: Activate QuickBooks Desktop for Windows


Also, you can use this article to resolve unexpected errors after the installation: Fix Common QuickBooks Desktop Installation Errors.

Let me know how it goes by leaving a comment below and we’ll take it from there. Have a good one!

Level 1

Changed computers/ new quickbooks

We installed Quickbooks 2020 and Payrol on our laptop (old) within a week the laptop died and I purchased a new one. After installing on the new laptop and trying to active it, it gave me an error "This product number is already registered for Payrol" or something to that effect. How do I resolve this problem, we need to get things rolling with our new business.

QuickBooks Team

Changed computers/ new quickbooks

Congrats on your new laptop, ard018!


I understand that you need to reinstall QuickBooks Desktop. Let me share some details about it.


You'll have to sign in to your payroll so you can access it on the new laptop. Let's go to the Employees menu and select My Payroll Service then Account/Billing Information. Then, log in to your Intuit Account. 


I've included these two articles for more details:

I'll be here if you need anything else. Stay safe!

Level 1

Changed computers/ new quickbooks

Hello! I'm due to update by QB desktop version. Does it matter if my accountant still has my file for modifications for tax season before I update? Also, I plan to switch QB to a new laptop at the same time. Just want to make sure I don't run into any troubles along the way. 

QuickBooks Team

Changed computers/ new quickbooks

Thanks for posting your concern in this thread, @KSRE. I understand the need to change your computer to the most updated one. 


Since your accountant has your file for tax modifications, I'd recommend you wait until your accountant is done to avoid running into problems.


You'll want to check out this article and read through the Important section: Use the Accountant's Copy.


I've got you this article as your reference whenever you're ready to update and change your computer


I'd be delighted to help some more if you have any other concerns or follow-up questions. Take care!

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