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Join nowHi there, @Mreyes.
If you're using QuickBooks Online (QBO) Advance and have backed up your files using an external app, then you can follow these steps to restore your data. Here's how:
Please take note that if you made customers, vendors, or items inactive since your last backup, the restore won't reactivate them. They'll stay inactive.
However, if you're using a different subscription, then the option to restore your file to its previous point in time is unavailable. Although, you can still use the Audit log to trace the changes you've made earlier in your QuickBooks account. You can use the fields on the Filter panel to choose the appropriate User, Date, or Events filter to narrow the results.
For more information on how QuickBooks handles you backed up data files, you can check out these articles:
Let me know if you need anything else. I'll be around to help however I can. Keep safe.
This will not send the credit card bill pay to the reconciliation. Why?
This is not the impression we want you to have when using QuickBooks. I'm here to clear things out for you, Mreyes.
The Online Backup and Restore feature backs your Bills and bill payment and everything in your chart of accounts. If you migrate from Desktop version to QuickBooks Online Advanced, some data won't save into your Online account.
We can manually enter the transactions for the credit card bill pay that is not reflected in QBO. Just enter the payment in the Pay down credit card section.
Here's how:
Then, reconcile the credit card statements by following the steps in this article: Record your payments to credit cards. Just go to Step 1: Reconcile your credit card transactions section.
If you've already reconciled an account in the past, refer to this article to troubleshoot any beginning balance issues: Fix beginning balance issues if you've reconciled the account in the past QuickBooks Online.
Visit our Reconciliation and Process payments page to give you more insights about reconciling your bank account and processing customer payments.
Feel free to go back to this thread if you need anything else in QBO. I'll be here to assist you. Have a great day ahead
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