cancel
Showing results for 
Search instead for 
Did you mean: 
Level 2

Re: Here is what I found: https://community.intuit.com/artic...

Because I purchased a desktop version.

Moderator

Re: Here is what I found: https://community.intuit.com/artic...

Hi again, SeriouslyNancy,

 

I appreciate your prompt response. Allow me to join the thread and help share additional information on how to resolve Error 3371.
 

Right now, the QuickBooks Desktop Pro 2016 is no longer supported. This means you'll need to look for a download link for the said version since this can't be downloaded from any Intuit websites. To update your QuickBooks you can either do it manually or automatically.

 

Once done, you can follow the steps provided by my colleague GraceC.

 

Keep me posted on how things go. I'm always here to help out!

Level 2

Re: Here is what I found: https://community.intuit.com/artic...

Well this stinks.  I have the box with the license.  The website does not recognize my email.  When I enter my phone it thinks it's a mobile #   The box does state it will only support the product until May 31 2019.  BAD :womantongue:WORD, my hard drive had to fail July 1? 

Level 2

Re: Here is what I found: https://community.intuit.com/artic...

OMG.  I finally was able to do a reinstall.  And this shows up again.  I can't stand it.

QBapture.JPG

Anonymous
Not applicable

Re: Here is what I found: https://community.intuit.com/artic...

Hi there, SeriouslyNancy.

 

Let’s first make sure you’re able to install the latest Windows updates. This is to avoid QuickBooks Desktop installation from being damage or corrupted. 
Also, you can follow the recommended troubleshooting steps presented in this article: https://quickbooks.intuit.com/community/Help-Articles/Error-3371-Could-not-initialize-license-proper...


Though, if the issue continues, it would be best to contact our support team. They have extra tools to help you investigate and fix the issue. Here’s how to reach them:

  1. Click Help at the top.
  2. Select QuickBooks Desktop Help.
  3. Click Contact Us.
  4. Give a brief description of your issue and click Continue.
  5. Select Talk to a Specialist.

Please drop by again if you have other questions about QuickBooks. 
 

Level 2

Re: Here is what I found: https://community.intuit.com/artic...

OKAY   I've solved the problem.

THANK YOU ALL FOR YOUR TIME AND HELP.

Finally got rid of the  EntitlementDataStore.ecml file.

  👍👍👍👍👍  to all you rock stars ⭐⭐⭐⭐⭐

Level 1

Re: Error 3371 status code 11118

I've been using Pro 2019 for two months.  Today I got the 3371 error.  I tried the MSXML solution, the QBregistration.dat solution and the only thing that worked was this from a 3rd party site:

 1) Press the window + R button to access the Run command.

 2) In the Run Command enter: C:\ProgramData\Intuit\Entitlement Client\ v8.

 3) This will run the windows explorer window.

 4) Access the ECML file by locating it.

 5) Delete it once you have found it by clicking on the “Delete” button.

 6) Go back to the desktop and re-start QuickBooks.

Once you reinstall the setup, you will have to ensure that the version of QuickBooks installed is the latest one. Once the same is done, you shall be good to go.

-I had to go online to verify my Quickbooks registration, but didn't even need my license number to do that.  Why couldn't Intuit offer this solution?

QuickBooks Team

Re: Error 3371 status code 11118

Hi, @jyehle.

 

I appreciate you for posting your experience on how you resolved the 3371 error. Other users will be able to use this as an additional workaround if they encounter the same error.

 

Also, I'll make sure to share this to our engineers for additional troubleshooting steps on how to isolate this problem. 

 

Please know that you're always welcome to post if you have any other concerns related to QuickBooks. The Community will always here to help. 

 

 

Level 1

Re: Error 3371 status code 11118

I had this earlier today and did the following with success: 

 

Go to: C:\ProgramData\Intuit\Entitlement Client\v8 (or wherever your Intuit data is stored)

and add “.old” to the end of the file name of EntitlementDataStore.ecml

 

Then open QB.

 

I think this file helps to open QB and was probably corrupt in some way. A new one will be created upon changing the extension to the old one and then launching the program.

 

Warning: don't waste your time deleting the old file. Rename it. I deleted it and it made its way back into my folder.

Level 1

Re: Error 3371 status code 11118

How do I solve error 3371

Highlighted
Moderator

Re: Error 3371 status code 11118

There are troubleshooting steps that were shared to this thread, smpauto.

 

You can try performing those recommended steps to fix the error 3371. If the issue persists after trying them out, it would be best to contact our specialist. They'll help you to investigate this further and might create an open investigation to sort this out.

 

Let us know how it goes. The Community is always here whenever you need help!

 

 

 

 

Level 1

Re: Here is what I found: https://community.intuit.com/artic...

I am a computer professional and I have done all of the suggested fixes. After several hours of work I still get the same error. Support is not available even though they have posted hours which says they should be.  

 

This is a new install of Windows 10 and all updates have been applied. other programs install without issue.

QuickBooks Team

Re: Here is what I found: https://community.intuit.com/artic...

Thanks for following this thread, @SCP0167.


I appreciate you following the recommended resolution and for sharing to us the result. To get past the error, I recommend contacting Microsoft’s Customer Care Team.


They have tools to check if there’s damage to your Windows operating system. You can contact them by entering this link: https://support.microsoft.com/en-us/contactus/.


From there, tap the Get started button to reach their online support.


I don’t want to leave you empty-handed, so I’m adding a link to view the latest enhancements added to the product. It also contains tips on how to efficiently manage the business: Firm of the Future.


If there’s anything else I can help you with, let me know by posting a comment below. I’m here to assist further. Have a good one.

Level 1

Re: Error 3371 status code 11118

I installed a new cloned drive. All my programs work except QuickBooks 2013. I get error 3371 code 1118. I totally uninstalled and reinstalled and get the same error.

 

Moderator

Re: Error 3371 status code 11118

Hello DebEzo,

 

There are different possible reasons why we encounter this error. One of them is that the Windows operating system is not updated. It could be the Windows component is damaged or missing, too. 

 

We can do a troubleshooting steps to attempt in fixing the error. However, I can't guarantee that these steps will get rid of the error because QuickBooks Desktop 2013 is already a discontinued version. If the troubleshooting steps that follow won't work, you might need to upgrade to the supported ones. Then, convert your company file to the new version.

Here's how to update the Windows:

  1. Select the Windows logo.
  2. Select All Programs and then Windows Update.
  3. After you install the updates, open QuickBooks.

Other possible reasons and solutions are included in this article: Fix Error 3371 - Could not initialize license properties.

 

You can always get back to us if have unexpected results and requires further assistance. 

Need to get in touch?

Contact us