After 4 hours with alleged customer support, being transferred from one dept to another, none of [removed] in the Philippines can figure out how to fix my problem. I am furious and the customer is ready to find another accountant. I am trying to migrate from Enterprise to Online. I get the above error messages. Tried to verify data, rebuild data, to no avail. I dare anyone at Intuit to help me. I dare you to call me, or email me, or give me the direct number to the Data Services Department. I dare you to even response to this post.
I would have felt the same if I'm on your situation. It looks like all the troubleshooting steps have been given to you when you called in to address the errors.
The Data Services Team is a back office team that doesn't have a direct phone line. Though, our Technical Support Team can create a ticket and help upload your company file to the Data Services Team to resolve the errors. They can also help converting the file over to QuickBooks Online.
The Community is always here if you have other questions.
I'm now entering day four of no resolution from non-customer support. I opened a service ticket with the Data Service Team. I was told I would receive a resolution within 24 hours. After 48 hours, my case has yet to be assigned. So you're either liars, inept, or you just don't care. Or maybe all three.
YOUR CUSTOMER SUPPORT DIVISION NEEDS A COMPLETE AND TOTAL OVERHAUL!
I understand the pain of waiting for your Data Service Request. Our team is currently working to complete your request and the total hours may vary on the complexity of your case.
Please click on this link to check the status of your request: https://intuitcorp.quickbase.com/db/bjvvw34us?a=dbpage&pagename=statuscheck.html.
Please bear with us while our Technical Team is doing the best they can to fix your problem. Let me know if you need anything else. I'll be here to keep helping if you have other questions.
[removed] because you don't know the case number!
More lies, deception, ineptitude, empty promises, false apologies and complete and udder lack of concern about the person you work for---the customer.
I'VE BEEN CHECKING THE CASE ONLINE, IT HASN'T EVEN BEEN ASSIGNED YET, AFTER THREE DAYS!!!
Thank you for voicing out your feedback, @truleigh.
This isn’t the kind of service we want you to experience. I totally understand the impact of any delay in resolving this matter. With that being said, allow me to share some information on how converting QuickBooks Desktop to QuickBooks Online works.
When moving your company data from QuickBooks Desktop Enterprise to QuickBooks Online, oftentimes some information are not included and will most likely, conversion meets an error. Thus, you’re always asked to create a back-up copy of your company’s file before doing the conversion process. By doing so, you’ll always have an intact file to go back and work with.
In the error you’ve received, ensure your QuickBooks is updated to the latest version and the hosting services or multi-user is turn off before initiating the migration process.
On the other hand, data services is an internal department that handles data processes and restoration. Thus, there is no direct way to reach them out. For you to be assisted properly via a secured remote access session, I’d recommend reaching out to our Customer Care Team for QuickBooks Online.
Here’s how to contact us:
Please let me know how the conversion process goes. If you have any additional concerns don’t hesitate to click the Reply button below. I’m always here to make sure we’re on top on every issue you have.
After finally getting someone bump my case up to Data Services, it took a week for them to convert my account.
Then I was LIED to and told I didn't have to import inventory. Which turns out is not true.
You've grown too fast and your customer support can't keep up.
Stepping in as a moderator here to say that since the issue has been resolved and due to the tone of this thread I am closing it to further replies.
I have edited out some of the responses on this thread, and I would ask that everyone remember that while we encourage you to express your point of view and voice your concerns, we also do not tolerate abusing or insulting others - including agents.
You can read our rules of the road here, and if you have any questions you can always reach out to a moderator or host.