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Error loading transaction

App is giving this error "Error loading transaction - Please try again later" for past several days for even the simplest of new transactions and reports. Browser version seems to work fine. How can I fix the app?
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Re: Error loading transaction

Hi msmith3,

 

This error might be caused by having too much data in your app. Let's try clearing the cache in your QuickBooks app and see if you're able to download those transactions.

 

Here's how:

  1. Click the Help menu.
  2. Select Reset App Data.

Please take a look at the screenshot below:

12121.PNG

 

If the issue persists, you can uninstall and reinstall the app. You can follow the steps below on how to uninstall the app:

 

  1. Drag the QuickBooks app from the Applications folder to the Trash.
  2. Go to Finder and choose Empty Trash to completely remove the app.

 

I'm including a guide on how you can fix some of the mobile issue.

 

Let me know if the troubleshooting steps help the QuickBooks app function well when downloading transactions.

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