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OIM

Error when converting QBO to Desktop 2018

Trying to convert QBO to Desktop Premier 2018.

After I click the convert button in Internet Explorer, nothing happens.

Desktop is open at the no company screen

Eventually Internet Explorer screen will display a message asking to close a dialog box on the Desktop, but there is no dialog box open on desktop. Repeated several times.

If I try to click convert on Internet Explorer with Desktop not open, Internet Explorer will ask to open Desktop. Then a different error displays on Desktop no_file.qfw

8 Comments
Moderator

Thank you for reaching out to us, darlene. Let me help an...

Thank you for reaching out to us, darlene.

Let me help and guide you with converting QuickBooks Online (QBO) to QuickBooks Desktop. 

To make sure you're able to proceed with converting your QBO account, let's configure Internet Explorer's security for a successful export. To do so, please follow the steps below:

  1. Open Internet Explorer.
  2. From the Command Bar, select Tools and choose Internet Options.
  3. Within Internet Options, select the Security tab.
  4. Add *.intuit.com to trusted sites.

    • Click Trusted Sites.
    • Within the Trusted sites window, un-check Require server verification (https:) for all sites in this zone.
    • In the Add this website to the zone field, type: *.intuit.comNote: It is recommended that you remove all other websites in reference to intuit.com from the list of websites, as *.intuit.com will cover all Intuit sites.

    Note: It is recommended that you remove all other websites in reference to intuit.com from the list of websites, as *.intuit.com will cover all Intuit sites.

  5. Close the Trusted sites window.
  6. Uncheck Enable Protected Mode.
  7. Close Internet Explorer.

Once you've closed Internet Explorer, let's run QuickBooks Desktop and Internet Explorer in Administrator Mode. Just make sure QuickBooks Desktop 2018 is already installed on your computer. Here's how:

  1. Locate the program from a desktop shortcut, or through the programs in the Start menu.
  2. Right click on the program and select Run as administrator.

Then try exporting your data again. For visual references for exporting, you can view the Visual Guide to Export.

If the same thing happens, I'd recommend working with our QuickBooks Online Customer Care Team. They have extra tools, such as screen sharing, to dive deeper into this issue.

Keep me posted on how things go once you've tried the steps. I'm always here to help.

OIM

I had done all the security steps in advance, and was run...

I had done all the security steps in advance, and was running both as Admin and I still had errors. My trouble was similar. I was stuck on the start up screen of Desktop. It would ask me if I wanted to run the sample, open an existing company or start a new one. No matter what I did, I couldn't get the security/certificate dialog box to open. IE told me there was a dialog box, but when I would go back to QB, it was not there. Any other advice?
Moderator

Hello there, @treasurer. I appreciate you joining us her...

Hello there, @treasurer.

I appreciate you joining us here in the QuickBooks Community.

Since you're still getting errors after following the steps above, I'd recommend reaching out our Technical Support Team. They are equipped with more tools for further isolation.

For your reference, you can use this link to contact Intuit: <a rel="nofollow" target="_blank" href="https://community.intuit.com/articles/1145770">https://community.intuit.com/articles/1145770</a>

Our phone support can take a closer look at this and they have the necessary tools to figure out what is happening.

You can always visit the Community site if you have other concerns, or if there’s anything else you need. I'm always here to help. Wishing you the best.
Community Manager

Re: Error when converting QBO to Desktop 2018

Hello Darlene,

 

One quick suggestion / test. In QuickBooks 2018, can you go to the Windows Menu and choose to Cascade. I have seen some dialogue boxes get moved off-screen and I want to be sure that's not the case.

 

Thanks.

Highlighted
Frequent Explorer **

Re: Error when converting QBO to Desktop 2018

I experienced the same issue -- Windows 10, IE 11 and QB Desktop 2019.   My resolution was to run QB Desktop as Administrator.  As soon as I did that, it worked perfectly.

Frequent Explorer **

Re: Error when converting QBO to Desktop 2018 - Try This

Please Try This.

 

Open a Sample company, I chose a Services-based sample company.

Close the company and go back to the No Company Open screen.

Click the menu bar Help --> Activate QuickBooks Desktop (I'm using a 30-day Trial didn't think I need to do this, but did it anyway).

Click the Activate button.

Close the "We just need to verify your identity to activate" browser window, return to the No Company Open screen.

Start the conversion process again with QBO.

 

Regards,

Dinesh

www.Apps4Rent.com

Community Contributor *

Re: Thank you for reaching out to us, darlene. Let me help an...

Tried for an hour to open the file by cleanig the cache in IE, force-closing QBDT in Task Manager, restarted the computer like 10 times. Nothing worked. The download file window never showed up. What did the trick was running internet explorer and Quickbooks Desktop as administrator.

QuickBooks Team

Re: Thank you for reaching out to us, darlene. Let me help an...

Thanks for joining in this thread, @Bookkeeper8.

 

I appreciate you the troubleshooting you've tried and for sharing the information on how you resolved this issue. This way, other users will be able to use this as an additional workaround if they encounter the same error. 

 

For additional reference, you can visit this article: Export data file from QuickBooks Online to Desktop.

 

Please know that you're always welcome to post here in the QuickBooks Community if you have any other concerns. Have a good day ahead.