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Everytime i log onto the quickbooks app - get an error message "somethings not quit right" and i have to reset the app data - can't leave it idle for too long either

 
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Best answer 11-27-2019

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QuickBooks Team

Re: Everytime i log onto the quickbooks app - get an error message "somethings not quit right" an...

Hello there, @bcollins14.

 

The app's data may be corrupted reason why you're getting this error message. Since resetting it didn't resolve the problem, I recommend uninstalling and reinstalling the QBO application.

 

Follow these steps to uninstall the app in Windows or Mac:

 

Windows 10

  1. Select the Start menu.
  2. Go to Settings, then select System.
  3. From the left pane, select Apps & features.
  4. Choose QuickBooks Windows app then select the Uninstall button.

Windows 8.1 and 7

  1. Click the Start menu.
  2. Go to Control Panel then select Programs.
  3. Under Programs and Features, select Uninstall a program.
  4. Choose QuickBooks Windows app then select the Uninstall button.

Mac

  1. Drag the QuickBooks Windows app from the Applications folder to the Trash.
  2. To completely remove the app, go to Finder then choose Empty Trash.

 

To reinstall the app, go to the QuickBooks Apps page and scroll down to the Get the QuickBooks Mac or Windows App section, then click the Free Download button.

 

Once completed, try logging in to your account. If it doesn't make a difference, I encourage contacting our Support Team. They have extra tools like the screen-sharing session to help check this behavior securely. To contact support, tap Contact us from the Help menu.

 

Leave a comment below if you have further questions. I'm a post away to help. Have a nice day!

View solution in original post

1 Comment
Highlighted
QuickBooks Team

Re: Everytime i log onto the quickbooks app - get an error message "somethings not quit right" an...

Hello there, @bcollins14.

 

The app's data may be corrupted reason why you're getting this error message. Since resetting it didn't resolve the problem, I recommend uninstalling and reinstalling the QBO application.

 

Follow these steps to uninstall the app in Windows or Mac:

 

Windows 10

  1. Select the Start menu.
  2. Go to Settings, then select System.
  3. From the left pane, select Apps & features.
  4. Choose QuickBooks Windows app then select the Uninstall button.

Windows 8.1 and 7

  1. Click the Start menu.
  2. Go to Control Panel then select Programs.
  3. Under Programs and Features, select Uninstall a program.
  4. Choose QuickBooks Windows app then select the Uninstall button.

Mac

  1. Drag the QuickBooks Windows app from the Applications folder to the Trash.
  2. To completely remove the app, go to Finder then choose Empty Trash.

 

To reinstall the app, go to the QuickBooks Apps page and scroll down to the Get the QuickBooks Mac or Windows App section, then click the Free Download button.

 

Once completed, try logging in to your account. If it doesn't make a difference, I encourage contacting our Support Team. They have extra tools like the screen-sharing session to help check this behavior securely. To contact support, tap Contact us from the Help menu.

 

Leave a comment below if you have further questions. I'm a post away to help. Have a nice day!

View solution in original post

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