Thanks for dropping by the Community space, @rsleonard.
Are you trying to upgrade your QuickBooks with Payroll to the latest version? If so, can you tell me the specific error or issues you’re experiencing during and after the process?
There are two ways to successfully update the program and your file. If you have an annual subscription, use the easy upgrade steps.
The system download, install and register the new version. It also creates an updated company file.
Check out this resource for the details: Upgrade to newer versions of QuickBooks Desktop Pro Plus, Premier Plus, or Enterprise.
Otherwise, utilize these articles: Install QuickBooks Desktop and Upgrade your company files after switching to a new version of QuickBooks Desktop. The links will guide you through the step by step process.
Please know that I’m just a post away if you have additional questions. Have a great day!
Perhaps this note from last year to the Office of the CEO -- which finally resulted in a solution to the puzzle, on your end without me necessarily understanding how it was achieved -- will help you understand my concern and hesitation. Please read it and answer the question: HOW DO I AVOID THIS HAPPENING AGAIN. Please answer THAT QUESTION directly. Thanks, in advance.
I appreciate the complete details that you gave, @rsleonard.
I can see the circumstances that you've been through, and I thank you for making QuickBooks be your business partner.
Once you encounter any unusual behavior while working with QuickBooks, I recommend reporting it to our Customer Care Team so it would be investigated in a timely manner.
I would also do my part, and pass along this preference to our developers so this will be addressed. They'll be able to look further into this matter and can make a resolution to prevent this from happening again.
You may also visit out Intuit Developer Forum to stay in the loop about news and updates about the product. This also allows you to ask questions straight to our developers.
Please know that my doors are always open to help you if you have any other questions. Just reach out to me here, and we'll take it from there. Have a good day!
Is this still a known issue -- that is the simple question. Can you check? I'd like a definitive YES or NO. I don't want to purchase it to discover the same issue. It took nearly two months for the so-called "Customer Care Team" to actually get it fixed, and that was only after getting the office of the CEO involved. How about something PROACTIVE?
Hi there, rsleonard,
We can check this by pulling up your account in a secure environment. To do this, I suggest contacting our QuickBooks Desktop Payroll Team so they can review your case and provide an update about the syncing issue.
Here's how to get in touch with them:
To add up, QuickBooks Desktop Payroll subscription is set to auto-renew. That being said, they will also review and verify your billing information on file. This is to renew your subscription automatically every time it reaches the renewal date.
Manual renewal is required if there's an expired credit card on your account. And, that's why you'll be asked to reactivate your payroll subscription.
Please update this post if you have follow-up questions and I'll get back to you.
I don’t think you understood. This isn’t an issue with my account isolated to me. It is an issue with upgrading from year to year in the software. It has happened two years in a row.
We're unable to avoid any issues when it comes to upgrading your account to a new license every year. The best thing that we can do is make sure you keep a backup file of your company data before doing the upgrade.
If you're not confident with upgrading the company on your own, you can always reach out to our Customer Care Support. Just follow the steps provided by my colleague MaryLandT, and we'll help you further.
For any other concerns or questions, feel free to visit us here. Thank you.