cancel
Showing results for 
Search instead for 
Did you mean: 
Moderator

Re: Home Depot no longer connecting to Quickbooks. I spoke with them and they say there is a conn...

Hi DecaturInvestor,

 

It has been verified that the investigation was already closed. Let's try signing in to your bank's website since you're still getting the same result.

 

You can check out this article for your guide and reference: https://community.intuit.com/articles/1764043

 

We'll be around.

Level 2

Re: Home Depot no longer connecting to Quickbooks. I spoke with them and they say there is a conn...

I don't understand how this problem is closed!!! STILL HAVING THE SAME PROBLEM! Since May 2019.
QuickBooks Team

Re: Home Depot no longer connecting to Quickbooks. I spoke with them and they say there is a conn...

Hello there, @kellyrichins.

 

You can try refreshing your bank connection or editing your bank sign-in information in QuickBooks to update the connection of your bank. Here's how:

 

  1. Log in to your QuickBooks account.
  2. Go to the Banking menu.
  3. Select your bank under the Banking page.
  4. Click on the pencil icon to edit.
  5. Click on Edit sign-in info.
  6. Update the necessary information.
  7. Click on Save and connect.

However, if the problem continues, I recommend getting in touch with our Support Team to check this further securely. For the support's contact information, you can check it here: Contact the QuickBooks Online Customer Support team.

 

Keep posted if you have any other banking concerns, I'm just a post away to help.

Highlighted
Level 2

Re: Home Depot no longer connecting to Quickbooks. I spoke with them and they say there is a conn...

I do this multiple times every time I'm trying to get it to work. I've connected support multiple times.
QuickBooks Team

Re: Home Depot no longer connecting to Quickbooks. I spoke with them and they say there is a conn...

Hello again, @kellyrichins.


This isn’t what I want for you when using the online banking feature. For customers added to the notification list, an email is sent to them every time there’s an update about the issue.


Our engineers are all hands on deck working towards resolving the error. The next update is currently scheduled for Tuesday, August 20 13:00:00 GMT 2019.


I appreciate your patience while we’re working on this. Let me know if you have any other concerns. I’ll be right here to help you.

 

Level 3

Re: Home Depot no longer connecting to Quickbooks. I spoke with them and they say there is a conn...

I've never, ever, received an email update during this entire time, which, is, perhaps, the most unsatisfying experience thus far. I've resigned myself to having to manually load Home Depot as from the miscommunication I've received throughout the process has lead me to believe that that's just the way it is. It's one thing for one person to be misinformed, but to systematically communicate inaccurate information is truly appalling. I understand you are quoting what SHOULD happen, but as you can see that isn't what is actually occuring.
Level 1

Re: Home Depot no longer connecting to Quickbooks. I spoke with them and they say there is a conn...

I've been having similar issues where I get error 108 and when I check the website it prompts me to update my email address, which never works. 

I am convinced this is an issue with Citi and not QB, at least for the problem I am seeing.  

FWIW, I did something today that managed to download my transactions, more or less as follows:

-In the Banking page, I selected the account and went to edit sign-in info.

-In the popup page INSIDE QB, I clicked the link for the website, which opened it within QB in a popup window.

-When I logged in, I still got the same prompt for email update and subsequent error, and landed on my dashboard.

-I minimized this window, and went back to the QB banking page to update sign-in info, entered my credentials and clicked connect.

-For reasons unknown, the connection succeeded and my transactions downloaded, which is incredible since I had weeks worth of transactions that I hadn't been able to sync.

 

Hope this works for some of you out there.

Moderator

Re: Home Depot no longer connecting to Quickbooks. I spoke with them and they say there is a conn...

Hi, Oracle.

I'd like to share some information regarding banking error 108 in QuickBooks Online.

 

We're receiving reports that other users are getting this error as well. We would like to inform you that this has already been escalated to our Online Banking Team. While they do, I would advise you to reach out to our QuickBooks Online Support.

 

This way our engineers can add your account information to the list of affected users and attach your case to the INV-33899. Any progress will be communicated via email.

 

To reach us, here's how:

 

  1. Sign in to your QuickBooks Online Company.
  2. Click (?) Help at the upper right corner.
  3. Select Contact US on the pop-up.
  4. Enter a brief description of your concern then hit Continue.
  5. Click Get a callback.
  6. Enter your contact information.
  7. Select Call me.

As a workaround, you may need to sign in to your bank or FI's website and either dismiss or act on all notifications. After that, let's do a manual update to refresh the connection between your bank and QuickBooks Online.

 

  1. From the left menu, select Banking.
  2. On the Banking page, select Update.

z.PNG

 

The following articles are good references:

 

Should you need more help in connecting your bank into QuickBooks, please let me know. Have a good one.

Level 3

Re: Home Depot no longer connecting to Quickbooks. I spoke with them and they say there is a conn...

Level 3

Re: Home Depot no longer connecting to Quickbooks. I spoke with them and they say there is a conn...

So Home Depot has developed a work around that is only being promoted to Home Depot Pro customers. See the link below. Yes you can no longer sync, but you must go to home depot and then connect to Quickbooks and upload. Not as neat and quick and definitely an inferior prospect, but better than nothing. https://www.homedepot.com/c/account_quickbooks

View solution in original post

Need to get in touch?

Contact us