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I am unable to print paychecks when using Google Chrome as my browser. I had to switch to Edge in order to print my checks. Any ideas as to why Chrome has issues?

 
2 Comments
Moderator

Re: I am unable to print paychecks when using Google Chrome as my browser. I had to switch to Edg...

Hello guyjeanbraun,

 

This issue has been raised to our product engineers. They're now working to get this resolved as soon as possible. While waiting for the fix, you can continue using Edge when printing paychecks. Please give us a call so you'll be added to one of the affected users.

 

Follow these steps to contact us:

 

  1. Click the Help icon in your QuickBooks account.
  2. Click the Contact us button.
  3. Enter a short description of your concern something like "can't print paychecks using Chrome ".
  4. Click the Let's Talk button.
  5. Select the Get a callback button.

 

We appreciate your patience as we continue working this unexpected behavior.

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Intuit

Re: I am unable to print paychecks when using Google Chrome as my browser. I had to switch to Edg...

I'm sorry to hear you are having trouble printing paychecks in Chrome.  It may be because you have McAfee WebAdvisor installed, and while we are working with McAfee, here is an article on how to disable this extension:

https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/are-you-having-trouble-print...

 

Again, we are working with McAfee to resolve this.

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