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I have a paid online subscription. Last month I added the app... I now have a message on my app that my free trial is about to expire. I thought the app came free?

Does the app come free with a paid online subscription?
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Moderator

I have a paid online subscription. Last month I added the app... I now have a message on my app that my free trial is about to expire. I thought the app came free?

Hello there, shelly20,

 

Yes, the QuickBooks Online app is free. Make sure it has the same login credentials with your paid one. A new account might've been created when you downloaded the mobile app.

 

You can check it here, https://quickbooks.intuit.com/accounting/mobile/.

 

Check out these articles for future reference:

Stay in touch with me if you need additional help.

Highlighted
Level 1

I have a paid online subscription. Last month I added the app... I now have a message on my app that my free trial is about to expire. I thought the app came free?

Thanks for the feedback. Yes, it is under the same login, etc. It is synced to my online subscription and banking. However, the app says my acct is Active, Type - QuickBooks Online Plus (which is my online paid subscription) and then says Subscription Renews on 3/28/20... but my online subscription is not even 6 months old, paid in full for a year. I don't know if I can delete the app and then reload it? The small print at the bottom of the subscription page says it will charge my itunes if I do not turn off auto renew... I cannot find anyplace on the app to do that.  Any ideas?

Moderator

I have a paid online subscription. Last month I added the app... I now have a message on my app that my free trial is about to expire. I thought the app came free?

I appreciate the details you've added, shelly20.

 

This type of message appears when you have updated your credit card information in QuickBooks Online (QBO). To fix this, we can try some basic troubleshooting steps.

 

We can start by using a private browser or an incognito window. Your web browser keeps files in its cache and saves the pages you have previously visited. Using a private window helps identify if it's the browser that's causing this behavior.

 

Below are the keyboard shortcuts that you can refer:

 

  • Google Chrome: press CTRL  Shift N
  • Mozilla Firefox: press CTRL  Shift P
  • Safari: press Command Shift N

If you're no longer seeing the message, go back to your original browser and clear the cache to make sure your browser functions more efficiently. Otherwise, you can try other supported browser to help narrow down the cause of this behavior.

 

However, if you continue to receive the prompt, I suggest contacting our QuickBooks Care Support. They can help verify the status of your subscription.

 

You can reach them through this link: Contact Support.

 

Get back to me if you need further help. I'm always happy to assist. Have a great day and take care.

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