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ads389
Level 2

_

 
Solved
Best answer April 18, 2021

Best Answers
AileneA
QuickBooks Team

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Hello, adam-saewitz. 

 

Since the issue persists, I'd recommend reaching out to our Customer Support Team. This way, they can check your account and investigate where might this issue is coming from.  

  

You can follow the steps below to connect with us:   

 

  1. Select Assistant from the top bar. 
  2. Enter questions. 
  3. Click Talk to a human
  4. Choose the way how you want to connect with our support team. These options are available during their office hours.   

 

Keep me posted on how your call goes by leaving a comment below. I'll be here to assist you in any way that I can. Stay safe and healthy always.

View solution in original post

7 Comments 7
Fiat Lux - ASIA
Level 15

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Have you tried to open your QBSE account on private/incognito browser and run the bank feeds?

ReymondO
QuickBooks Team

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It's my pleasure to help reconnect your bank account to QuickBooks Self-Employed, @ads389.

 

Sometimes local internet cache files stored in the system can cause unexpected behavior in the product. This can be the reason why you're unable to connect your account. 

 

The best thing that we can do is to perform some basic troubleshooting steps. This way, you can download your transactions.

 

First, use a private browser to access your account in QuickBooks. It is also known as InPrivate in Internet Explorer and Incognito mode in Google Chrome. This browser mode doesn't record the browsing activity on your local device. You can access this by pressing the following keys:

 

  • Press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox).
  • Control + Option + P (Safari).

 

If you're able to connect your bank account using a private browser, you may need to clear the cache of the regular browser you're using. Clearing the cache or cookies is the best way to get a clean slate for your browser. Alternatively, you can use other compatible browsers. It could be that the one you're currently working on has a temporary issue with QuickBooks.  

 

If the same thing happens. I'd suggest contacting our Customer Support Team. They'll be able to pull up your account in a secure environment and investigate what's causing this issue.  

 

You may also read these articles to learn more about online banking: 

 

  

Please keep in touch with me here for all of your QBSE needs. I'll always have your back. Take care always!

ads389
Level 2

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Via Incognito Mode the same issue presented itself:

"The Chase Bank site is down for maintenance.

Try connecting again in a few hours. (105)"

 

QBSE acknowledged to me in a chat window this is an ongoing issue for its customers, but how long can this go on for? It's been nearly a month.

ads389
Level 2

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via Incognito mode the issue persisted. QBSE acknowledged its a engineering issue on their end, but this is ongoing for over a month. How long will it continue?

Fiat Lux - ASIA
Level 15

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@ads389 

Utilize the trial version of SlickConnect to isolate the issue. If the same error persists, Chase is the problem.

https://www.moneythumb.com/?ref=110

 

AileneA
QuickBooks Team

_

Hello, adam-saewitz. 

 

Since the issue persists, I'd recommend reaching out to our Customer Support Team. This way, they can check your account and investigate where might this issue is coming from.  

  

You can follow the steps below to connect with us:   

 

  1. Select Assistant from the top bar. 
  2. Enter questions. 
  3. Click Talk to a human
  4. Choose the way how you want to connect with our support team. These options are available during their office hours.   

 

Keep me posted on how your call goes by leaving a comment below. I'll be here to assist you in any way that I can. Stay safe and healthy always.

View solution in original post

ads389
Level 2

_

Thanks, the Customer Support reiterated their engineering team is working it out as it's an ongoing issue. I'll continue to be patient, but it's been a month of this issue persisting, and I hope it's resolved soon!

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