I have to go in and re-validate our license every 2 weeks or so and I am wondering if there is a port or some feature of the anti-virus that is blocking QB from automatically validating.
The main issue is that QB is syncing with Fishbowl shop software and the sync fails every time I have to go in and re-validate the license
I am convinced you did the right thing by not doing a fresh install, as I did do this, and the problem still exists. I have a third party app that will not push data into Quickbooks unless QB Desktop is logged into on the server.
Looking forward to anyone who may have additional suggestions. Even with Firewalls turned off, the problem exists.
Good day everyone.
Thanks for reaching out the Community about this matter. I want to ensure to get this license re-validation issue sorted out so you can get back to business.
The popup message that you received indicates that the license registration of your QuickBooks is damaged. To fix this we'll need to delete the EntitlementDataStore.ecml file.
To learn more about this process, please refer to this article: Delete damaged EntitlementDataStore.ecml file to resolve license and registration issues.
If the issue persists after performing these steps, I'd suggest reaching out to our Customer Care Team. They have the proper tools to check on your account to verify what's causing the issue.
To reach them:
This should help you get back on track. Fill me in if you need further assistance. I'll be here to help. Happy Holidays!
Hi there, @bljb.
Thank you for the screenshot. I want to make sure the pop-up you receive gets taken care of.
Have you tried performing the steps above from my colleague BettyJaneB? Before doing so, let’s first check your subscription status by logging in to CAMPS.
If the billing information needs updating it could be that the reason you continue to get the same message. Make the proper changes to fix the problem.
However, if your profile says active and everything is correct, I suggest giving the following steps a try.
Here’s an article for your reference: Resolve installation errors by deleting a damaged file.
This information should get you back in line. Let me know if I can be of additional assistance, I'm always here to help. Take care and have a great day!
You can try un-installing and installing the application and make sure all the updates are up-to-date. If you still get the error, please contact Intuit Support Team.
Deleting the entitlement file doesn't resolve anything. It "fixes" the issue temporarily for a week or so and then it returns. I have a client with QuickBooks 2019 on 2 servers and they are getting this every 8-14 days on one of the servers. They are angry with me because the issue continues.
Thanks for bringing this concern to my attention, @mklinejr.
Allow me to provide additional troubleshooting steps to get this sorted out.
Updating your server manager is a good start when it comes to fixing server issues.
To do that:
If updating the server doesn't make a difference, you can try using the file doctor tool to help fix network and file issues. To do that, you may follow the instructions found in this link: Fix your Damaged Company File or Network.
Lastly, if the problem continues after trying these steps, I'd suggest reaching out to our Customer Care Team. They have an advanced tool that can help investigate what's causing the issue.
You can always reach back out to me if I can be of further assistance with this concern. Just leave a reply below and I'll get back to you. Have a nice day!
I too have constantly received this error message. We use the QB Web Connector to sync Quickbooks Desktop Enterprise with Salesforce on our server. We are unable to use the web connector "auto run" feature because we receive this error message and it locks up the web connector. We have done the clean install and validated the registration and nothing resolves the issue permanently. Extremely disappointed.
Hello there, @CrissyKoger.
You can delete the Entitlement Data Store file on your computer. I can provide more details about this and help you.
When QuickBooks won't open, it's sometimes caused by a damage in the information on your file. You can resolve this by deleting the EntitlementDataStore.ecml file.
Kindly follow these steps:
For further guidance, you may refer to this article: Resolve Installation Errors by Deleting Damaged File.
Fill me in if you have any other concerns. I'll be sure to get back to you.
Yeah this is a shame. I too have a client hosted in a cloud Citrix environment with a server running QB Enterprise Manufacturing 19 with Fishbowl. I have never seen these expiration messages until upgrading to 19. My client runs exports from Fishbowl and for that to happen Fishbowl needs to always be logged in on the server and QB open. Every 2 weeks or so exports fail to run because this message has popped up.
We've tried all of these casual responses from Intuit as a 'fix' but nothing has stuck. Updates, deleting the entitlement store files, re-activating, etc. It would honestly be great if Intuit actually acknowledged the issue, provided a fix for it, rather than reposting the same non-working troubleshooting steps that they have been.
Hello there, joEmonster.
Thanks for taking the time to join us here in the Community. I appreciate you for sharing your thoughts about this error message you're getting.
We are taking note of this. Our engineers are working on preventing this error from happening again. Right now, you can follow the steps provided by my colleague to resolve the error message "Quickbooks Desktop has expired".
To be updated to the recent changes, improvements, and fixes in QuickBooks Desktop 2019, you can check out this link.
Always feel free to drop me a reply below if you have additional questions and I'd be glad to assist you further.
Hey there, gtmerp.
The validation process of QuickBooks requires you to enter the license number and product code. Let me help you get past this issue.
This type of error may occur when the encrypted file which contains the information regarding your license number and product code is damaged. In such a situation, the only solution is to delete that encrypted file and re-enter the license number and product code.
Let's try to delete the EntitlementDataStore.ecml file to resolve this issue:
You can get more details in this article: Resolve installation errors by deleting damaged file.
The following article is a good reference: Set up QuickBooks Web Connector.
If you're still getting the same issue, I'd suggest getting in touch with our QuickBooks Desktop Support. This way, they can investigate further and help you from there.
You can always get back to me if you have any other QuickBooks License concerns. Have a great day.
Thanks for looping in and providing the issue you’re experiencing, @Racingwithfishbowl.
I have checked if there’s still an open investigation for this error message and found none. Since the solution given above only fixes the problem temporarily, please give our Customer Care Team a call.
They can create a ticket and request to get this reviewed. You may need to use the same steps for now until a permanent solution is implemented.
Here’s how to get in touch with support:
If you have additional concerns or need anything else, let me know. I’m always here to help. Have a good one!
I appreciate you for reaching out to us here in the Community. Allow me to assist you with the error message prompting on your QuickBooks Desktop.
If you still encounter the error after following the steps provided by my colleagues, I recommend reaching out to our QuickBooks Support Specialists this time. By doing so, we'll be able to make sure the problem gets fixed as quickly as possible for you to use the program.
They'll be taking over and perform further troubleshooting to get rid of the issue going on from your end. Here's how you can reach them:
For future reference on how you can contact support, I'm also attaching the article I recommend on this:
Please let me know if you have any followup questions about the popup on your QuickBooks. The Community has your back.
Has anyone had an actual fix for this? We've been dealing with it also since we upgraded to 2018. I found this a a related article, no progress there either.
Seems it's a known bug, is there any ETA on when it will be addressed?
We'll check to see why you're getting this error. However, we need to see your setup, so we can find the root cause of the issue.
Please get in touch with our phone agents to check this further. They can use a screen-sharing tool for this. You can follow the steps shared by AlcaeusF above.
If you have other questions, you can always go back to this thread.