Re: I'm trying to make an update to the payments, after being prompted to do so by QBO. When I fi...
Let's do the browser troubleshooting steps to check if the error is caused by a full cache. I'm just curious though, what update is it?
You log in to QuickBooks in a private browser and fill in the information again. If it works fine, you can go back to your regular browser and clear the cache. If it's the same thing, please try other browsers like Chrome, Edge or Mozilla Firefox to see if this only happens to one browser or not.
Please go back to this thread if you need more help.
I appreciate you trying the steps provided by my colleague above. Allow me to step in and help make sure you're able to update to the receive payments in QuickBooks Online (QBO).
I checked if there's an ongoing issue about this, but there isn't currently one. Since you're still getting the same error, I highly suggest contacting our Merchant Support team. They have tools like screen-sharing (remote access) to check your account and investigate this further. They can also perform other troubleshooting steps to fix this for you.