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I'm trying to make an update to the payments, after being prompted to do so by QBO. When I fill in all the info, it says "Error. Please try again and it will work later".

 
3 Comments
QuickBooks Team

Re: I'm trying to make an update to the payments, after being prompted to do so by QBO. When I fi...

Hi jon18,

 

Let's do the browser troubleshooting steps to check if the error is caused by a full cache. I'm just curious though, what update is it?

 

You log in to QuickBooks in a private browser and fill in the information again. If it works fine, you can go back to your regular browser and clear the cache. If it's the same thing, please try other browsers like Chrome, Edge or Mozilla Firefox to see if this only happens to one browser or not.

 

Please go back to this thread if you need more help.

Not applicable

Re: I'm trying to make an update to the payments, after being prompted to do so by QBO. When I fi...

Hi Jess,

 

It's a mandatory update to be able to receive payments. I think it's connected with the fact that you guys are moving away from Stripe.

My notifications tab says "We changed how we handle payments. And to keep using your payments account, you must update it."

I click on "Update account" --> Fill out all the requested info --> and when I submit it, it says "There was an error". It doesn't give any details as to what the error is.

 

I have tried this multiple times in incognito mode on different browsers, and nothing is working.

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Moderator

Re: I'm trying to make an update to the payments, after being prompted to do so by QBO. When I fi...

Thanks for getting back to us, @jon18.

 

I appreciate you trying the steps provided by my colleague above. Allow me to step in and help make sure you're able to update to the receive payments in QuickBooks Online (QBO).

 

I checked if there's an ongoing issue about this, but there isn't currently one. Since you're still getting the same error, I highly suggest contacting our Merchant Support team. They have tools like screen-sharing (remote access) to check your account and investigate this further. They can also perform other troubleshooting steps to fix this for you.

 

Check out this link to get their most updated contact number: https://community.intuit.com/browse/payments-contact-us.

 

After contacting them, I'm confident that you'll be able to successfully update to the receive payments. I'm also including this article for additional information: QuickBooks Payments Update.

 

Please let me know how it goes or should you have any other concerns. I'll be here to help. Have a wonderful rest of the day.

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