Thanks for posting your experience here in the QuickBooks Community. I can help provide some information about importing GoPayments into QuickBooks Online (QBO).
We have an on-going issue wherein some customers' transactions processed in the GoPayment application are not importing into QBO. Currently, our engineers are investigating and working on an immediate fix.
While we're continuing to work on resolving this issue, for the meantime you can manually record the payment and link it to the open invoice as a workaround.
Here's how to record the invoice payment:
For additional reference, you can check this article: Record a customer payment.
Also, I encourage you contacting our QuickBooks Online Support Team so they can add your account to the list of affected users. This way, you'll be notified of any updates on the progress on the investigation via email.
Here's how to contact our customer support:
You may also visit these articles to learn more about the GoPayment application:
Please know that I'm just a post away if you have additional questions about recording manual payment. I'm always here for you. Wishing you and your business continued success.
Your answer to this problem sucks. You can manually correct the problem that Intuit created? Are you serious? Roll your sh!tty update back until your piss poor coders can run it in a sandbox or with volunteer beta testers before full delivery to users. I have transactions that only appear in the old version, and cannot import them into QBO. I have transactions in the new version that did not automatically import into QBO. Now I have to waste my time and energy to balance the books of an application that is supposed to do that for me. Why do we pay for a service that does not work as advertised? This is not the first time you have rolled out an update without fully testing it. Not to mention the time when you dumped all of my stored customer CC data, forcing me to collect it again. Do you think that instills trustbin my customers that my business is reliable? Get your head out of your apps. I am only asking that you do your job. Do it right.
PREACH IT! I have hundreds of invoices that I cannot associate a payment to. After several phone calls of misinformation I finally got someone on the phone who said it was a problem and that they were working on it. At some point when it is fixed, I will have a lot of catching up to do. In the mean time, I get further and further behind. I am hoping that "fixing" it restores everything. I refuse to do the "manual" process they are describing.
I'm here to help sort this out, @BevCapeCod.
I understand it isn't easy to go back and forth with the Import GoPayment issue. I've also verified that this issue has been resolved.
Since you're still experiencing this unexpected behavior. I'd recommend contacting our Customer Care team. I'm sure they can help look into this further and re-open the investigation. That way, they can add you to the affected users so you can receive updates about its status.
Let me know if you have other questions. I'm here to help however I can.