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Community Contributor *

Import GoPayments - NOT WORKING!!

The Import GoPayments is not working. I have contacted QuickBooks, via chat and phone. They say they will email when it is working. It has been several days and I can not import any credit card payments to apply to correct invoices. When clicking on the "Import GoPayments" under the gear, it automatically links me to a discussion page ?!? Is there something else I can do to apply my credit card payments to the correct invoices? I have several days of invoicing that have no payments attached to them, but I know we have a credit card transaction to apply to them, I just have no idea how to apply them with out the Import GoPayments to work! All help is apprecitaed!!
6 Comments
QuickBooks Team

Re: Import GoPayments - NOT WORKING!!

Hello, @backyardworld.

 

Thanks for posting your experience here in the QuickBooks Community. I can help provide some information about importing GoPayments into QuickBooks Online (QBO). 

 

We have an on-going issue wherein some customers' transactions processed in the GoPayment application are not importing into QBO. Currently, our engineers are investigating and working on an immediate fix. 

 

While we're continuing to work on resolving this issue, for the meantime you can manually record the payment and link it to the open invoice as a workaround. 

 

Here's how to record the invoice payment:

  1. Select the Plus icon (+) on the Toolbar.
  2. Choose Receive Payment.
  3. Click the name of the Customer from the drop-down menu.
  4. From the Outstanding Transactions section, select the transactions that you’d like for QuickBooks Online to calculate. As you select these items, the payment total will change.
  5. Select your Payment method.
  6. Enter the Reference no. and Memo if applicable.
  7. You can either deposit the money to your checking account or to the Undeposited funds account.
  8. Select Save and Close.

For additional reference, you can check this article: Record a customer payment.

 

Also, I encourage you contacting our QuickBooks Online Support Team so they can add your account to the list of affected users. This way, you'll be notified of any updates on the progress on the investigation via email. 

 

Here's how to contact our customer support:

  1. Sign in to your QuickBooks Online company.
  2. Select Help (question mark icon) at the top right.
  3. Select Contact us to connect with a live support agent.

You may also visit these articles to learn more about the GoPayment application: 

Please know that I'm just a post away if you have additional questions about recording manual payment. I'm always here for you. Wishing you and your business continued success. 

Highlighted
Community Contributor *

Re: Import GoPayments - NOT WORKING!!

Your answer to this problem sucks. You can manually correct the problem that Intuit created?  Are you serious?  Roll your sh!tty update back until your piss poor coders can run it in a sandbox or with volunteer beta testers before full delivery to users. I have transactions that only appear in the old version, and cannot import them into QBO. I have transactions in the new version that did not automatically import into QBO. Now I have to waste my time and energy to balance the books of an application that is supposed to do that for me. Why do we pay for a service that does not work as advertised?  This is not the first time you have rolled out an update without fully testing it. Not to mention the time when you dumped all of my stored customer CC data, forcing me to collect it again. Do you think that instills trustbin my customers that my business is reliable?  Get your head out of your apps. I am only asking that you do your job. Do it right. 

Established Member

Re: Import GoPayments - NOT WORKING!!

PREACH IT!  I have hundreds of invoices that I cannot associate a payment to.  After several phone calls of misinformation I finally got someone on the phone who said it was a problem and that they were working on it.  At some point when it is fixed, I will have a lot of catching up to do.  In the mean time, I get further and further behind.  I am hoping that "fixing" it restores everything.   I refuse to do the "manual" process they are describing.  

 

 

Frequent Contributor *

Re: Import GoPayments - NOT WORKING!!

I have been on chat and keep getting rerouted back to the same non-helpful page. Credit card payments taken by my technicians in the field are NOT syncing with the client invoices in QB. They are NOT showing up in the bank register. I. have a list of customers who look like they have unpaid balances because I can't get the payments to connect. This is so typical of software companies. We are the guinea pigs that they test new platforms on and they don't have real help available. We're doing free troubleshooting instead of them having to pay high wages to experts. Their directions are so confusing and they don't even lead to a solution. This software is marketed to small businesses. Small business owners use software to make their lives easier, not harder. We aren't all software engineers. I am so frustrated I'm ready to go back to ledger books. This is not fair to us average business owners.
Frequent Contributor *

Re: Import GoPayments - NOT WORKING!!

I followed those directions and the live support agent just gave me links to the page with the non-helpful, non-working directions that I tried on my own.
QuickBooks Team

Re: Import GoPayments - NOT WORKING!!

I'm here to help sort this out, @BevCapeCod.

 

I understand it isn't easy to go back and forth with the Import GoPayment issue. I've also verified that this issue has been resolved. 

 

Since you're still experiencing this unexpected behavior. I'd recommend contacting our Customer Care team. I'm sure they can help look into this further and re-open the investigation.  That way, they can add you to the affected users so you can receive updates about its status.

 

Let me know if you have other questions. I'm here to help however I can.