Is anyone else experiencing errors trying to upgrade or downgrade, as well as trying to reach a chat agent? I've been seeing these errors for 3 days 24/7 - very frustrating.

Are you using QBSE? It is a stand alone product and you have to switch to QBO, not upgrade/downgrade.

https:// quickbooks.grsm.io/US

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Hi!  Yes I'm using the web-based Quick Books Self-Employed version.  I have the Turbo Tax bundle and want to downgrade to just QB self-employed.  Every time I try to do that I get an error message.  Also when I try to chat with an agent it says all agents are off-line...?

Thank for your prompt reply, @plp10.

 
May I know what’s the error message that was sent to you while doing the process, So we can identify the issue you’re encountering?
 

If there are turned-on features available in your current plan, you may get an error when lowering your membership. This can also be triggered by third-party apps that are connected.

I recommend contacting our customer care team so you can request a cancellation of the QBSE add-on service. Here’s how to contact them:

1. Sign in to TurboTax Online.
2. Click Help on the upper-right corner, then click Contact us.
3. Enter your question, click Let’s talk, and follow the on-screen instructions.

This is also to inform you that our chat support and Community is temporarily unavailable for the past few days due to the weather condition.

Additionally, if you wish to navigate QuickBooks Online: Menus, Transaction & Set up, see this page for the instructional video.
 

Feel free to hit reply if you have extra queries with in QBSE. You always have my back. Have a good one!

Thanks for your message.  I had a 45-minute call with a customer service person earlier this week that didn't result in any success, and was an unpleasant experience for me.  Here is a screenshot of the current errors, as well as previous messages I've received on QB and Intuit's account sites.  I've also tried using incognito windows, clearing all browser history/cookies/cache, and nothing seems to work.

"Quickbooks Downgrade: Unable to process your request at this time. Please sign out and try again later. If the issue persists, please contact support and reference this message. (Error code:- subsui-error-80000)"

"Unable to process your request at this time. Please sign out and try again later. If the issue persists, please contact support and reference this message. (Error code: 401, type: NETWORK_ERROR)"

After talking with both TurboTax and Quickbooks support teams, the best solution we could come up with was cancelling my account and then I'm supposed to re-subscribe to just Quickbooks Self-Employed when my current subscription ends... Not the best but we're trying it.  Still don't understand why the link "Downgrade to Self-Employed" continues to have errors.  Good luck to others having similar issues!