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Need a call back

Content Leader

Re: Need a call back

Nice to have you in the Community, @nicosolidmapleca. I can get you pointed in the right direction for receiving a call back. 


Here's how you can request a callback from within QuickBooks Online:


  1. Click the Help icon in the upper right of the screen.
  2. Select Contact US on the pop-up. 
  3. Enter your question in the How can we help? field and choose Continue
  4. Click Get a callback.
  5. Enter your contact information.
  6. Select Call me.

Should you not see the option for Get a callback, you can toggle it by entering Support in How can we help?.


The following is a brief video to serve as a visual reference:



I'm sure that an agent would be happy to assist you with any questions that you have. Should this be in regards to your reconcile question, I responded to your other thread which can be accessed here.


Please let me know if you have any questions about this, or need anything else, by commenting below. Have a lovely day. 



Not applicable

Re: Need a call back

This is my 3rd request for a call back.

pls call now: [removed]



QuickBooks Team

Re: Need a call back

Hey @9130346583206056,


We don't intend to make you wait for the callback from our phone support. I personally want to help you with your concern.


It'll be my pleasure to help you here in the Community, but I'd need further details about your concern. This way, I can provide you with the best resolution which can get you back to working on your business.


Nonetheless, if you want to schedule a callback, you can achieve this by logging in to your account. Here's how:

  1. Log in to your QuickBooks account.
  2. Click on Help.
  3. Choose Contact Us.

Don't hesitate to let me know about the details of your concern, and if you've been called back by our phone support.

Not applicable

Re: Need a call back

I need a. CAll back 

QuickBooks Team

Re: Need a call back

Hi there, AllTex-16.


The steps shared by my colleagues above can help you get a callback from our QuickBooks representative. 


However, please know that you can also share your concern here in the Community. We have specialist that we're properly trained and fully equipped to answer your questions and are available 24/7.


Here are some of our great resources that you can visit to know more about QuickBooks Online (QBO) and it's features and functions:

Feel free to reach us out anytime you need help with something else. I'd be more than happy to assist.

Need to get in touch?

Contact us