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Level 1

Problems upgrading 2017 to 2020. Got error 6123, Used Hub Tool. When doctor said it didn't didn't find anything I tried again. went 84% then stopped. What do I do now?

 
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Best answer May 22, 2020

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QuickBooks Team

Problems upgrading 2017 to 2020. Got error 6123, Used Hub Tool. When doctor said it didn't didn't find anything I tried again. went 84% then stopped. What do I do now?

Good morning, @PaulaMacPherson

 

Thanks for following up on this thread. 

 

There are several ways you can get in contact with our QuickBooks Desktop customer support team. 

 

Here's how to get in touch with one of our live agents:

  1. Open QuickBooks Desktop. 
  2. Go to Help, then choose QuickBooks Desktop Help
  3. Select Contact Us
  4. Give a brief description of your issue, then click Continue
  5. We'll provide you a few support options, including Call Me Back
  6. Key in your contact information and select Call me

 

You can also check out our QuickBooks Desktop Help Articles as they have additional information. 

 

If you have any more questions or concerns, please don't hesitate to comment below. Have a safe and productive weekend ahead!

 

 

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9 Comments
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Level 14

Problems upgrading 2017 to 2020. Got error 6123, Used Hub Tool. When doctor said it didn't didn't find anything I tried again. went 84% then stopped. What do I do now?

Did you these steps?

https://quickbooks.intuit.com/learn-support/en-us/damaged-data/how-to-fix-error-6123-0/00/202660

 

If the error persists, contact and ask Intuit Data Service to fix it. Otherwise, you have to purchase a 3rd party file recovery service. 

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Level 1

Problems upgrading 2017 to 2020. Got error 6123, Used Hub Tool. When doctor said it didn't didn't find anything I tried again. went 84% then stopped. What do I do now?

Yes I did all of that. I tried to get to customer support and all that was available was to post a question. I did send an email to [email address removed] but nor sure if this is a correct email address. I realize COVID-19 is affecting support but I now wish I did not upgrade. If the file worked fine in 2017 it is confusing to me that it would not work in 2020. If you have a direct email I can use I would appreciate it as it is frustrating not having access to my company data. Thanks

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Level 14

Problems upgrading 2017 to 2020. Got error 6123, Used Hub Tool. When doctor said it didn't didn't find anything I tried again. went 84% then stopped. What do I do now?

Unfortunately Support won't accept any inquiry by email. Send your email address in a private message should you need our assistance to check your data file. 

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Level 1

Problems upgrading 2017 to 2020. Got error 6123, Used Hub Tool. When doctor said it didn't didn't find anything I tried again. went 84% then stopped. What do I do now?

Sorry I've never had problems before. How do I send a private message? I do need help.

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QuickBooks Team

Problems upgrading 2017 to 2020. Got error 6123, Used Hub Tool. When doctor said it didn't didn't find anything I tried again. went 84% then stopped. What do I do now?

Good morning, @PaulaMacPherson

 

Thanks for following up on this thread. 

 

There are several ways you can get in contact with our QuickBooks Desktop customer support team. 

 

Here's how to get in touch with one of our live agents:

  1. Open QuickBooks Desktop. 
  2. Go to Help, then choose QuickBooks Desktop Help
  3. Select Contact Us
  4. Give a brief description of your issue, then click Continue
  5. We'll provide you a few support options, including Call Me Back
  6. Key in your contact information and select Call me

 

You can also check out our QuickBooks Desktop Help Articles as they have additional information. 

 

If you have any more questions or concerns, please don't hesitate to comment below. Have a safe and productive weekend ahead!

 

 

View solution in original post

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Level 1

Problems upgrading 2017 to 2020. Got error 6123, Used Hub Tool. When doctor said it didn't didn't find anything I tried again. went 84% then stopped. What do I do now?

That is really strange as I tried that this morning and both start messaging and get a callback were unavailable. It said it was due to COVID-19. I just tried it again and it looks like things are back up. I will ask for a call back. Thanks for your help. I'm glad you mentioned the help because you made me try it again.

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Level 1

Problems upgrading 2017 to 2020. Got error 6123, Used Hub Tool. When doctor said it didn't didn't find anything I tried again. went 84% then stopped. What do I do now?

I'm having the same problem and it has been an enormous waste of time.  I'm also frustrated that QB is not willing to post the fix.

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Moderator

Problems upgrading 2017 to 2020. Got error 6123, Used Hub Tool. When doctor said it didn't didn't find anything I tried again. went 84% then stopped. What do I do now?

This isn't the type of service we want you to experience, ucgreg.

 

If you haven't already you can reach out to our Customer Care Support team. They'll be able to do a remote session and can pull up your account, and then troubleshoot it for you. 

 

Here's how to contact them:

 

  1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact
  2. Select the QuickBooks Desktop.
  3. Click Continue as a guest.
  4. Select your Desktop version.
  5. Choose how to connect with QuickBooks expert.

Check out our support hours and contact us at a time convenient to you.

 

We're here if you need anything else.

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Level 14

Problems upgrading 2017 to 2020. Got error 6123, Used Hub Tool. When doctor said it didn't didn't find anything I tried again. went 84% then stopped. What do I do now?

@ucgreg 

If you are tired to self troubleshoot, contact Intuit Data Service to fix it. Otherwise, consider asking a 3rd party service to check your company file. 

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