Created with Sketch.Learn about PPP and Loan Forgiveness, stay informed with the latest changes.
Created with Sketch.Need help with 1099's or other Year End topics? Visit our Year End Resources page.
Created with Sketch.New to QuickBooks or using a new product? Visit our Get Started resource page to help you get going.
Created with Sketch.Need to make changes to your account? Visit the Account Manager Portal.
cancel
Showing results for 
Search instead for 
Did you mean: 
Level 1

Purchase quickbook with enhanced payroll subscription from staples

After purchasing quickbook pro 2021 from Staples, I installed quickbooks  but I could not install the subscription for payroll. What can I do to install new payroll subscription?

Solved
Best answer November 11, 2020

Best Answers
QuickBooks Team

Purchase quickbook with enhanced payroll subscription from staples

Thank you for purchasing QuickBooks Desktop Payroll, Marcia.

 

I'll provide information to help you fix the error. By the way, this occurs when the user profile or the company file is damaged. We have a set of steps that you can follow to resolve this error. Please check this out: Unrecoverable Error General Troubleshooting Steps.

 

Feel free to check out the articles for payroll on the main support page.

 

If you have other questions, please let me know.

View solution in original post

5 Comments
Moderator

Purchase quickbook with enhanced payroll subscription from staples

Welcome to the QuickBooks Community, marcia58, and thank you for choosing QuickBooks to do your business! I will be delighted to show you how to active your enhanced payroll service for QuickBooks Pro 2021. Here's how:

 

  1. Go to Employees, then select Payroll
  2. From here, you would need to choose Install Payroll from Box.
  3. Enter in the field the Payroll License and Product Information. This can be found on the folder inside your box and the product number will be in the directions on the folder.
  4. Click Continue.
  5. Complete the areas in the Payroll Company Legal Information sections. Please note that the EIN will appear on the tax filings.
  6. In the Billing Information section, review the disclaimer and add the payment and contact information.
  7. Select Continue.
  8. Sign in to your Intuit Account, and click the Start Payroll option in the Confirmation.

Once this is complete, your new payroll subscription will be activated. To start, use this link to complete the Payroll Setup Interview to ensure you have the right payroll settings.

 

Please do not hesitate to reach out if you have any questions during this setup process. My team and I will do our best to assist you! Simply comment or mention my name below. Until then, I hope you enjoy the rest of your day!

Level 1

Purchase quickbook with enhanced payroll subscription from staples

I am sorry I have quickbooks desktop pro plus 2021. When I click on Employees the employee Center and the payroll Center shows.  It does not say anything about installing from a box. when I go to payroll center it say I must download and install the latest payroll update before i can process payroll forms. After saying ok it say I must download and install the latest payroll update again. Then an unrecoverable error occurs  

QuickBooks Team

Purchase quickbook with enhanced payroll subscription from staples

Thank you for purchasing QuickBooks Desktop Payroll, Marcia.

 

I'll provide information to help you fix the error. By the way, this occurs when the user profile or the company file is damaged. We have a set of steps that you can follow to resolve this error. Please check this out: Unrecoverable Error General Troubleshooting Steps.

 

Feel free to check out the articles for payroll on the main support page.

 

If you have other questions, please let me know.

View solution in original post

Level 1

Purchase quickbook with enhanced payroll subscription from staples

I have purchased my new subscription from Staples as a download. I currently have 2 companies that I need to install payroll for, so I'll need 2 of my service keys for now and access to the 3rd soon. Please give me the steps to cancel my old subscription and begin with the new.

 

Moderator

Purchase quickbook with enhanced payroll subscription from staples

I appreciate you joining the thread and providing detailed information about your concern, rinerbkpg.

 

To cancel your old subscription, here's what you'll need to do:

  1. Sign in to camps.intuit.com.
  2. Find your app or subscription in the Products & Services list.
  3. Click Details.
  4. Select Cancel Service under the active.
  5. Provide any details about why you are leaving so we can improve our services. Then, tap Continue to cancel.
  6. Hit Cancel Now to confirm your cancelation.

For more details, check out this article: Cancel your QuickBooks Desktop subscription.

 

Here's also a resource that you can read which you may find helpful: 

Please let me know in the comment section if you need further assistance. I'm always here to help. Take care!

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us