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Must have started after recent windows update. While entering banking transactions > Action > Add More Details > I add something to the memo field > Save and Close > Some long error pops up > CRASH.
On the rare occasion it doesnt crash, it then prevents me from using the Action > Add More Details button.. Just doesnt respond
I updated QB and installed/ ran the QB install diagnostic tool.
thanks
Solved! Go to Solution.
If you've run the Hub Repair and it did not fix the issue, it sounds like your OLBUICustomControlLibrary.dll and/or the related info appears to be corrupt. You can do the additional research, but you might as well skip to the end. The fastest fix is probably going to be to just reinstall.
When QBs launces, you do not need to create a file, choose the option to Open and Existing File and navigate to your original [filename].qbw file that you backed up at the beginning of all this. Once loaded, feel free to run the Hub again to make sure everything is okay.
If for any reason you cannot find your original file. Take either of the Backups and Copy it to where you want the data to be. Then again navigate to your data file and open your company file.
Once you're sure all is good. Try the Bank Feed again.
Pending how many Windows updates you have, the whole process should be less than 30 min.
Hello, @wizardlips.
I thank you for sharing the troubleshooting steps you've performed. Here the possible reasons why QuickBooks crashes while managing your transactions.
Let's download and install the Quickbooks Tool Hub to resolve this concern
Once completed, let's run the Quick Fix to repair your program.
If the issue persists, you can perform the steps under solution 3 of this article: What To Do If You Can't Open QuickBooks Desktop.
Leave a reply below if you have other questions about navigating around QuickBooks. I'll be glad to assist you in the future.
Thanks for reply. All of this is checked
I get a popup with long thread of text, starts with OLBUIcustomcontrollibrary
Thanks for the reply. Did all of this, still no good.
Getting a popup with a long thread starting with OLBUICustomControlLibrary
Hello, @wizardlips.
I appreciate the steps you've performed when trying to resolve the error you're getting. Let's ensure you'll be able to work with QuickBooks seamlessly and get back to business as usual. Yes, the most common reasons for this error are the following:
Since the steps provided above don't fix the problem, you can try following the steps provided in this article depending on the scenario you're having: Unrecoverable error in QuickBooks Desktop.
If you're getting the same experience, I encourage reaching out to our Support Team so a representative can check and review this further.
Post again if there's anything you need assistance with. I'm a few clicks away to help. Have a good day!
If you've run the Hub Repair and it did not fix the issue, it sounds like your OLBUICustomControlLibrary.dll and/or the related info appears to be corrupt. You can do the additional research, but you might as well skip to the end. The fastest fix is probably going to be to just reinstall.
When QBs launces, you do not need to create a file, choose the option to Open and Existing File and navigate to your original [filename].qbw file that you backed up at the beginning of all this. Once loaded, feel free to run the Hub again to make sure everything is okay.
If for any reason you cannot find your original file. Take either of the Backups and Copy it to where you want the data to be. Then again navigate to your data file and open your company file.
Once you're sure all is good. Try the Bank Feed again.
Pending how many Windows updates you have, the whole process should be less than 30 min.
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