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Level 2

Re: Quickbooks 2019 Freezes locks up

My bookkeeper reported that the re-imported employee list did cause some duplication of part of the address in the employee file. She had to manually fix the active '19 employees, and  just did not bother with older inactive employee files at this point.


Just FYI:


Hope you got yours worked out.







Level 2

Re: Quickbooks 2019 Freezes locks up

My file is only 151MB for QB Pro 2018 and Started doing the same. Contacted tech support and they helped me via remote log in. Did diagnostic, File repair, Uninstalled & reinstalled. Also tried to verify on the different computer. The problem continued and still there. Tech support was supposed to call me back and no words yet. Before I write this , I ran QB Tool Hub and chose file ... Nothing solved. I have more than one company in the QB, both are identically in use. Only one company has the problem. Ran rebuild : It says Error fixed, but I am not sure its fixing the "Freeze Problem" or Not... File Doctor didn't find any error "

QuickBooks Team

Re: Quickbooks 2019 Freezes locks up

Hi jitu1049,


Let's run the clean install tool to reinstall your QuickBooks software. It will rename your old install folders and allows QuickBooks to add new install files. Let me guide you and help you fix the error.

  1. Gather info and back up your data (Step 2 in the article).
  2. Uninstall QuickBooks Desktop.
  3. Download and install the QuickBooks Tools Hub.
  4. Run the Clean Install Tool.

Please follow this article for the step by step instructions, and start with Step 2 since you've already performed uninstall and reinstall: 

Clean install QuickBooks Desktop.


Once done, open and access QuickBooks again.


Also, in your attached screenshot, it says "Warning: Verify Master: totTrans wrong is 23974 Should be 23876". You'll want to verify this transaction and correct its transaction number based on the prompt. This way, you'll get past the rebuild results.


I've added our page about our help articles for QuickBooks Desktop for future reference.


Please leave a comment anytime if you have further questions. We're always here for you.

Level 2

Re: Quickbooks 2019 Freezes locks up

Thanks for your reply , But this step was already done for me by the Intuit tech support on 10/10/2019 (Earlier I mentioned 10/14 which is wrong), and I also ran "ADR" , that also did not help.


Re: Quickbooks 2019 Freezes locks up

Hello @jitu1049,


It'd be best to contact our Customer Care Support so someone can help you fix the freezing issue of your QuickBooks Desktop. They have the tools needed and someone from there can create a ticket ID or case for you if needed to do so.


Thus said, here's how you can contact our dedicated support:

  1. Go to Help.
  2. Select QuickBooks Desktop Help.
  3. Click Contact us.
  4. On the Tell us more about your question: field, enter QuickBooks Desktop Freeze Suddenly.
  5. Click Search.
  6. Select Start a Message.

Know that you can always visit our Help Articles page for QuickBooks Desktop in case you need some tips and related articles for your future tasks.


If there's anything else that I can help you with, please let me know in the comment section down below. I'll be always around ready to help.

Level 1

Re: Quickbooks 2019 Freezes locks up

Hello, thank you for the workaround.  Doing the export of the employees list and then importing worked for us.   But not at first.  First we hit the "Import" button on the import dialog, and that reported a number of errors with the IIF file.  Then after calling support, we learned that the import has to be done using the link at the bottom of the Import Dialog labelled "Import it for me, I’ll fix it later".  And that worked.  Hope this helps the next person with this QB problem.

New Member

Re: Quickbooks 2019 Freezes locks up

I'm having the same issue and Customer Support wasn't able to help (after 2 hours on the phone). It occurred right after the 2019 upgrade. The Support Tech said they had over 900 cases of this. I can't believe it hasn't been fixed yet. It's payroll! I'm frustrated with QB Support anymore. If I have an issue, it is never resolved.

New Member

Re: Quickbooks 2019 Freezes locks up

It is now January 2020, and this is still happening!!! I was on phone over 2 hours also with support 

and we got no where.  I can't go in and edit my employees section because of the freezing up.  

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