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Level 2

QuickBooks Pro 2018 installation stops during Windows configuration

Downloaded and installed Quickbooks Pro 2018, however, Windows gets hung up configuring it. It says configuring and then wants to reboot my computer. After reboot, it starts over configuring.

Solved
Best answer 05-31-2018

Accepted Solutions
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QuickBooks Team

Re: Quickbooks Pro 2018 install

Hello there, chellanbran.


Thanks for visiting the QuickBooks Community. It’s my priority to get this issue resolved so you can install your QuickBooks Desktop Pro 2018.


Let’s download the QuickBooks Install Diagnostic Tool to resolve the issue. This tool is designed to automatically identify and fix a wide variety of errors that you may receive when installing QuickBooks Desktop.

 

Here’s how:
1.    Download the QuickBooks Install Diagnostic Tool.
2.    When prompted, save the file to the local Desktop.
3.    Close any open programs, and then run the program by double-clicking on the QBIntall_Tool_v2.exe.
4.    Once the diagnostic has completed, restart your computer to ensure proper update of components.


You may check out this article for additional information: Fix Common QuickBooks Desktop Installation Errors with the QBInstall Tool.


Let me know how it goes by leaving a comment below and we’ll take it from there. Have a good one!

View solution in original post

Level 2

Re: Quickbooks Pro 2018 install

Thank you for your help. The suggested fixes didn't solve my problem. I ended up reinstalling Windows 10 and that seems to have fixed the issue. Thanks again.

View solution in original post

6 Comments
Highlighted
QuickBooks Team

Re: Quickbooks Pro 2018 install

Hello there, chellanbran.


Thanks for visiting the QuickBooks Community. It’s my priority to get this issue resolved so you can install your QuickBooks Desktop Pro 2018.


Let’s download the QuickBooks Install Diagnostic Tool to resolve the issue. This tool is designed to automatically identify and fix a wide variety of errors that you may receive when installing QuickBooks Desktop.

 

Here’s how:
1.    Download the QuickBooks Install Diagnostic Tool.
2.    When prompted, save the file to the local Desktop.
3.    Close any open programs, and then run the program by double-clicking on the QBIntall_Tool_v2.exe.
4.    Once the diagnostic has completed, restart your computer to ensure proper update of components.


You may check out this article for additional information: Fix Common QuickBooks Desktop Installation Errors with the QBInstall Tool.


Let me know how it goes by leaving a comment below and we’ll take it from there. Have a good one!

View solution in original post

Level 2

Re: Quickbooks Pro 2018 install

Thank you. The diagnostic did not fix the problem. 

Moderator

Re: Quickbooks Pro 2018 install

Hi there chellanbran,

 

Thanks for letting us know about this. Let me help you get rid of the issue.

 

Let's proceed with repairing your QuickBooks Desktop to fix program-related issues or errors. The detailed steps are outlined in the article below:

 

Repair QuickBooks Desktop.

 

If the problem continues, please give us a call. One of our Phone Support Specialists have the tools needed to further check the issue. You can reach them by following these steps:

 

1. Go to: https://help.quickbooks.intuit.com/en_US/contact#qbdt-select

2. Choose your QuickBooks version.

3. Choose a topic.

4. Click the Get Phone Number button below.

 

Don't hesitate to click the Reply button below if you need further assistance with the problem. I'll be around for you.

Level 2

Re: Quickbooks Pro 2018 install

Thank you for your help. The suggested fixes didn't solve my problem. I ended up reinstalling Windows 10 and that seems to have fixed the issue. Thanks again.

View solution in original post

Level 1

Re: QuickbooI am trying to reinstall 2018 quickbooks pro

I could not get my desktop icon to work to view 2018 QuickBooks Pro  so I have been unsuccessfully trying to reinstall it.  Please call me at [removed] to help me.  Thank you.

Moderator

Re: QuickbooI am trying to reinstall 2018 quickbooks pro

Hello there, gweddle.

 

Thank you for posting here in the Community. It would be my pleasure to help you access QuickBooks Desktop on your computer.

 

Double-clicking the QuickBooks Desktop icon multiple times can prevent the program from opening. You can use the QBRefresher tool to close QuickBooks processes you're unable to find.

 

To download the app, I'm adding the article below (scroll down to Solution 1):

 

QuickBooks Desktop doesn't start or won't open.

 

If the problem continues, you can follow the remaining troubleshooting steps from the article I've attached above.

 

Please note we've removed the private information you've added from the thread since this is a public forum. If you want to reach out to our Phone Support Team, you can follow these steps:

 

  1. Log into QuickBooks Desktop.
  2. Click the Help tab at the top menu.
  3. Select QuickBooks Desktop Help.
  4. Select the QuickBooks support hyperlink.
  5. Choose a topic.
  6. Scroll down and choose the way you want to connect.

Please remember I'm available here whenever you need additional assistance with opening QuickBooks. The Community is always available to help.

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Contact us