Support

Hey there, Mike Roche.

Thanks for taking the time to reach out here in the Community. I want to make sure you get the support you deserve.

Could you explain a little about what's going on with your QuickBooks Online account?

I'll keep an eye out for your reply.

I have recently closed down a website that I own and along with it I have lost my email address, it was my mistake as I forgot to update it to the new one prior to terminating the account. The problem is I cannot now login because it sends the security message by way of a 6 digit number for me to enter to my old email address to allow me to get into my account.

I have been through the update my email page etc etc and supplied Passport ID and had a reply saying that it has now been updated which in fact it has not. I urgently need to get online so as I can process my tax returns but to be blunt I am having  a complete nightmare contacting anyone on the intuit site!!! Please help otherwise I will cancel my monthly payment/subscription information

Hello, ScottThai100.

Thanks for reaching out here in the Community for assistance. I'd be glad to help point you in the right direction so you're able to get back into your QuickBooks Online account.

I recommend calling in to speak with a member of the Support Team. The number to contact an agent is 1-800-488-7330. The most up-to-date contact information can be found here: https://help.quickbooks.intuit.com/en_US/contact.

Agents have the necessary tools, like screen-sharing, to look into your account and determine what's causing the password to not reset.

I wish you and your business continued success. Please feel free to reach out to me and let me know how the conversation goes and we can continue from there.

I'm with you--my experience here is that THIS "SUPPORT" SUX...cannot seem to get ANY help!!!???!!!

Hello there, @GLENNC2.

This isn't the experience that we'd like you to have. Allow me to provide some details on how you can contact our QuickBooks Online representatives. 

There are various avenues where you can get assistance from our representatives. We have our email support team which is available 24/7, our Phone Support Team is open Mondays-Fridays from 6 AM - 6 PM (PST), and the Chat support which is open Mondays-Fridays from 8 AM - 5 PM (PST).

Also, you've got me here in the Community. If you could please provide me with some more details as to what you were experiencing, I would be happy to take a look and help get it taken care of.

Additionally, here are some helpful references that you can check out about using QuickBooks Online:

• QuickBooks Online Tutorials.
• Help articles.

Please let me know if there is anything else I can do to help. I'll be keeping an eye out for your response on this. Have a great day!

Well after about yet another 10 minutes of trying to respond to your response (trying to find the post / and REPLY button) I will say thanks, but can tell you I'm not hopeful that you can help. I have spent nearly two hours in the past two days  (45-60 minutes each day) and have no solution. Here's the problem:

The company I work for changed names after the death of the owner, and I have not been able to view my paycheck stubs since the company changed names.  It's really just that simple (as far as I'm concerned). I am NOT a computer expert/person, in fact I am not even an office-type person who deals with this stuff so there is nothing I can do to fix it. And Intuit/Quickbooks/WORKFORCE/WHATEVER has not been able to provide a solution either.  It's really an EXTREMELY simple matter.

I find it extremely difficult to navigate this site.  IMHO it's a very poorly designed (NOT AT ALL user-friendly) interface.

I appreciate your prompt response, @GLENNC2.

I want to ensure that you'll be able to view your paychecks through the Workforce. Let's get to the bottom of this so you can get back on track.

If a company name was changed successfully, changes should sync in all of the company's data including the Workforce's information. Since this isn't your case, I'd suggest having the company administrator reach out to our Customer Care Team. This way, they'll be able to check the changes that were made and verify why you're unable to view your paycheck.

Additionally, here are some links that you can check out about accessing Workforce for your future reference:

• QuickBooks Workforce: Access your paychecks and W-2’s online.
• Access W-2s in the Workforce.

This should get you moving today.

Please let me know how it goes. I'll be around if I can be of additional assistance. Take care!

Yeah...now it's three days, three hours, my company admin/bookkeeper involved in three-way phone call, another round of "chat support" (beginning from scratch), a supervisor on the phone (who we were disconnected from in the middle of him attempting to help), more emails from Intuit saying "Let's get you back into your account" which don't work (takes me to the website but the "timer wheel/circle" thing just spins and spins and spins until the page (browser?) TIMES OUT.

I attempted to reply to their latest email only to get an "Undelivered" reply.

Anyway, the following is what they most recently sent, and my response (which they can't read because they contacted me from an address that won't accept my reply/response:

I don't know (nor care) who "DESIGNED" this site/interface/forum/whatever the hell it's called, but it is BY FAR the worst I've ever experienced (and I am a member of quite a few forums including tech support "self-help", automotive, and firearms, and they ALL eclipse this one. It takes me 10-15 minutes JUST to find what I'm looking for here (the thread--more specifically my replies to others messages to me, so that I might check them for clarity/spelling/editing/etc.

HORRIBLE NON-user-friendly interface. HORRIBLE WASTE of "regular" (NON-techie) peoples time.

"BADGES"??? What is this, kindergarten??

I dun't need no stinkin' badggez'. I need SIMPLICITY AND TIME SAVINGS.

FFS...