Welcome aboard to the Online Community, LPohlmeyer.
QBO mobile app and the browser version are similar products with different interfaces. When creating an expense via browser, you still have to click the drop-down for the Payment method to see the Credit, Cheque, and Cash options.
Meanwhile, the mode of payments in the mobile version are displayed in front of the transaction page. If the payment types are missing on the browser version, open the company using the incognito mode or InPrivate window.
These features don’t use the existing cache files, which makes it a good place to test if there's an issue with the browser. Here's how:
If you're able to see the payment options, clear the browser’s cache. This process deletes any contents stored and allows your browser to function more efficiently.
For a quick overview on how QBO can help you efficiently manage your business, I’m adding a link to our online tutorials: Training Videos and Webinars.
Reach out to me anytime if you have additional questions about QBO. Please know I’m always ready to answer you. Have a good one.
Hello there, LPohlmeyer.
Thanks for providing clarifications to your issue with mobile app. I have several troubleshooting options that we can try to better isolate this.
Let's first clear the app's data to know if it's the one causing the unexpected behavior. You can follow the steps below:
Then try entering your expenses and see how it works, if the issue persist, I've got this article for additional Mobile App's troubleshooting options.
I'll be here if you have any other questions. I'm here to offer additional help.
Thanks for getting back to us, LPohlmeyer.
I can clarify things out for you.
Clearing the data on your mobile app will only remove the information stored in the cache, not the data in QBO.
Since you're getting the same results, I suggest contacting our QBO Phone Support Team. By doing so, they can investigate further the cause of this issue.
Here's how to get in touch with them:
I've got an article for additional information: Add or modify the accepted credit card types in QuickBooks, then go to QuickBooks Online. It provides instructions and steps to guide you with the process.
Should you need anything else, don't hesitate to leave a comment below. I'm always around to help you out.