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Trying to resubscribe from my debit card but error occurs again and again. Also tried in incognitive window but same error.

 
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Best answer 01-08-2020

Best Answers
Moderator

Trying to resubscribe from my debit card but error occurs again and again. Also tried in incognitive window but same error.

Hello @umair2,

 

We're unable to pull your account here in the Community for security reasons. Instead, I'd recommend contacting our Customer Care Support.

 

With their tools. someone can help you update your billing information since you already received an error message.

 

To do so:

  1. Go to Help.
  2. Tap Contact Us.
  3. Enter Unable to update billing information in the What can we help you with? field.
  4. Click Let's talk.
  5. Select Start an email.

If there's anything else that I can help you with, please let me know in the comment section down below. I'm always around happy to help.

View solution in original post

3 Comments
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Moderator

Trying to resubscribe from my debit card but error occurs again and again. Also tried in incognitive window but same error.

Hello, umair2. I appreciate you performing some steps to resubscribe. 

 

The accepted cards in QuickBooks Online (QBO) to successfully resubscribe are Visa, MasterCard, American Express, and Discover. Make sure that the card has a US-based billing address in which US territories are not included.

 

To make sure you'll able to resubscribe, can you please verify the exact error encountered? I want to make sure I'll able to provide the best resolution for you.

 

For the meantime, you can check this article for more information: How to resubscribe or reactivate QuickBooks Online.

 

Looking forward to your response, I'll do whatever it takes to ensure your concerns are addressed. Have a great day!

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Level 1

Trying to resubscribe from my debit card but error occurs again and again. Also tried in incognitive window but same error.

Hi,

 
I am in pakistan and subscribe for QB pakistan. Error is Something not quite right
Moderator

Trying to resubscribe from my debit card but error occurs again and again. Also tried in incognitive window but same error.

Hello @umair2,

 

We're unable to pull your account here in the Community for security reasons. Instead, I'd recommend contacting our Customer Care Support.

 

With their tools. someone can help you update your billing information since you already received an error message.

 

To do so:

  1. Go to Help.
  2. Tap Contact Us.
  3. Enter Unable to update billing information in the What can we help you with? field.
  4. Click Let's talk.
  5. Select Start an email.

If there's anything else that I can help you with, please let me know in the comment section down below. I'm always around happy to help.

View solution in original post

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