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SandyR
Level 1

Turning off Quickbooks Payments pop-up

I have tried all solutions listed to turn off the Quickbooks Payments pop-up.  I have gone into Preferences and checked the box to Turn off pop-up messages and it still pops up.  I have unchecked the Allow background downloading of service messages under Preferences - Service Connection and it still pops up.  Even after doing the upgrade to 2019 it still pops up.

 

This is extremely annoying and makes me believe that Intuit is doing this on purpose.

 

Has anyone successfully stopped this pop up?

 

Sandy Reed

Solved
Best answer November 15, 2018

Best Answers
SandyR
Level 1

Turning off Quickbooks Payments pop-up

Thanks.  After calling Intuit I found out that I still had an old Merchant Account on their records.  I had to terminate the account to stop the messages.

 

Sandy

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6 Comments 6
Rustler
Level 15

Turning off Quickbooks Payments pop-up

Well you have done everything I did, and mine is gone, so at this point all I can suggest is In Desktop, back up the file then use the main menu File>Utilities>Rebuild and  run it as many times as necessary (but at least 3 times) until it completes, then run verify (if there are still errors run rebuild again), then close QB and re-open it and see if it helped

SandyR
Level 1

Turning off Quickbooks Payments pop-up

Thanks.  After calling Intuit I found out that I still had an old Merchant Account on their records.  I had to terminate the account to stop the messages.

 

Sandy

S101Stacy
Level 1

Turning off Quickbooks Payments pop-up

I did the same.  Had the merchant account cancelled and disconnected and spent 1 hr 45 min on the phone with TS.  Still have not been able to get the system to stop trying to handle my payments.  Extremely frustrating.

Charies_M
Moderator

Turning off Quickbooks Payments pop-up

Hello there, S101Stacy.

 

Thanks for joining this thread. Thanks for trying out the steps above to resolve QuickBooks Payments pop-ups.

 

Since you've already tried all the troubleshooting steps suggested above, you may need to get in touch with our QuickBooks Care Team. They have extra tools like screen sharing to take a closer look at the issue.

 

Here's how you can reach them: Contact the QuickBooks Desktop Customer Support Team.

 

Stay in touch with me if there's anything I can help. I'll be around in the Community to help you out.

Vilevo
Level 2

Turning off Quickbooks Payments pop-up

A shame.

 

I think it's a pity that this issue cannot be solved even by the agents online on the chat.

After spending near 3 hours discussing endlessly with 4 different agents explaining the message issue "We can't turn on payments for you" no one was able to solve it. It's really a pity since this platform was cheerfully recommended by a friend who told me it was one of the best. Is it a lie actually ?

 

What exactly is the problem with those no payments allowance ?

 

GlinetteC
Moderator

Turning off Quickbooks Payments pop-up

Hi there,  Vilevo.

 

This isn't the type of service we want you to experience.

 

It seems that this is a duplicate post and this has been answered by my colleague. Please refer to this link: https://quickbooks.intuit.com/learn-support/en-us/payments/can-t-turn-on-payments/00/254210.

 

Please let us know if you need anything else.

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